Production Support Specialist

Production Support Specialist (Client Connectivity & Payments)

12-Month Contract Hybrid (Toronto)

Are you a production support professional who thrives in high-impact environments where reliability, problem-solving, and fast decision-making matter?

We are looking for a Production Support Specialist to join a high-performing technology team supporting critical client connectivity and payment services within a leading global financial institution. This is an opportunity to work on systems that enable secure, reliable connections for corporate clients — where your troubleshooting skills and ability to restore service quickly will make a real business impact.

As part of the Client Connectivity team, you will play a key role in maintaining production stability by investigating incidents, coordinating recovery efforts, partnering with engineering teams, and driving continuous improvements across the environment.




Advantages
This is more than a ticket-resolution role. You’ll be working on business-critical technology that directly supports corporate clients, collaborating with engineering and infrastructure teams, and helping improve the reliability and resilience of a global financial services environment.

If you enjoy troubleshooting complex systems, improving processes, and being the person teams rely on when things get challenging — this role is for you.

Responsibilities
What You'll Be Doing

Production Support & Incident Management

Monitor and support critical production services, responding to incidents and service requests within defined SLAs.
Investigate issues through log analysis, monitoring tools, data checks, and technical troubleshooting.
Identify root causes, implement solutions or workarounds, and coordinate recovery efforts across technical teams and vendors.
Provide clear, timely communication to stakeholders during incidents.

Problem Solving & Continuous Improvement

Participate in root cause analysis and post-incident reviews.
Build and maintain operational documentation, runbooks, and knowledge articles.
Identify opportunities to automate manual processes, improve monitoring, and strengthen service resilience.

Change & Release Support

Support production changes, releases, upgrades, disaster recovery testing, and resilience activities.
Assess operational impacts and ensure services remain stable through change.

Qualifications
What We're Looking For

You are a hands-on support professional who can stay calm under pressure and enjoys solving complex technical problems. You bring:

Experience supporting production environments, ideally within banking or another regulated industry.
Strong troubleshooting skills across distributed systems.
Hands-on experience with:
Unix/Linux
SQL
Log analysis
Monitoring and observability tools (Splunk, AppDynamics, Geneos, or similar)
Understanding of infrastructure concepts including networking, integrations, and service dependencies.
Experience with ITIL processes including Incident, Problem, Change, and Release Management.
Strong communication skills and the ability to collaborate with global teams.
Nice to Have
Payments technology experience (payment flows, connectivity channels, messaging concepts)
Exposure to Oracle, MQ, WebSphere/Open Systems, or Java/J2EE environments
Experience supporting DR exercises and operational resilience testing
ITIL certification
Experience using AI productivity tools such as Copilot or Claude to improve documentation, analysis, and automation

Summary

Ready to Make an Impact?
If you are a self-motivated Production Support Specialist who loves a challenge and wants to shape the future of client connectivity, we want to hear from you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.