C174 - Residential Support Worker - (Full Time Temporary)

Job Title: ResidentialSupport Worker (Full Time - Temporary)
Number of Position: 1
Competition Number: C174
Location: Rising Sun

Position Status: Full Time - Temporary

Shift Timings & Days: (Monday - Friday) 08:00 am - 04:00 pm

Reports to: Program Manager, Rising Sun

Compensation: (Grid 21) $ 29.76 - $31.64

Job Summary:

The Residential Support Worker at Phoenix Society is a member of the integrated services team. In line with the overall purpose of facilitating the capacity building of participants to maximize their community reintegration and supporting residents who are transitioning out of Federal Correctional Institutions, the Residential Support Worker is accountable for: client supervision and monitoring, assessing public risk and client needs, client support, community building with Corrections Service Canada, local police and other external partnerships.

Responsibilities:

Client Services

• Support the clients in adhering to the community guidelines set out in both their CSC conditions and Program Agreement conditions
• Support clients with their community reintegration plans by maintaining accurate logging and documentation as required by the Society and Corrections Service Canada.
• Build a therapeutic relationship to support the client in their life skills and goals
• Support proper reporting/documentation and collaboration for: breach of conditions which include but are not limited to: suspected alcohol or drug use; clients who late for curfew and/or do not return home; escalating, unsafe behaviour; emergency medical situations; client requests to go to the hospital; and power failures, fire, or other emergency conditions which require staff supervision or consultation
• Respond to emergencies within a moments notice, via rapid response to all areas of the CRF building, as per established protocols
• Once trained through CSC and Management/Case Managers at Rising Sun, Male- identifying staff must support Urinary Analysis requirement such as scheduling appointment with client, ensuring client follows established protocols, labelling and signing, and arranges pick up with specified receivers
• Delivering food to residents of Rising Sun and to push food cart around the various CRF floors
• House walks for 3-6 times per shift on all the floors of the CRF, ensuring safety and presence of residents
• As directed, provides medication assistance to residents, including meeting residents at designated off-property locations (up to 100 meters), in accordance with organizational policies, safety procedures, and applicable legislation

Administration

• Support administrative tasks including photocopying; case documentation; database entry; filing; and answering phones
• Maintain cleanliness and organization of the office. Wipe down desktops and countertops and take out garbage as required
• Pack rooms, lift and organize boxes during room packs of residents, weighing between 20-30 pounds
• Perform other duties as required

Qualifications:

• Grade 12
• Certificate in Community Social Service
• Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc
• The ability to understand the dynamics of offender behaviour and assess their needs and risks
• The skills to counsel offenders, form effective relationships and gain trust
• The skills to understand the use of authority in supervision and to intervene effectively in crisis situations
• The ability to assist offenders in identifying and solving practical problems involved in their successful reintegration into the community
• The ability to assist offenders in identifying and obtaining community services required for their successful reintegration
• Skills in communicating effectively, both orally and in writing
• The ability to demonstrate cultural competence and respect for diversity
• Satisfactory completion of police fingerprinting and enhanced security reliability clearance
• Satisfactory completion of Employee Immunization Record is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI) certification
• First Aid Level 1 with CPR is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, etc.
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to engage, facilitate, support, empower and increase motivation for change; actively involving the residents/alumni in the change process and encouraging the resident to take responsibility for the outcomes they achieve
• Ability to form effective collaborative relationships with clients for the purpose of facilitating their success in a performance-based program
• Ability to perceive situational or other stressors, subtle changes in motivation that elevate risk, and act proactively to check in and bring the client back on track toward their goals using appropriate strategies, and prioritizing issues
• Ability to work in a trauma-informed framework
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability, and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates, and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance, and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until June 30, 2026 at 5:00pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.