TOM Technician

Amazon’s North America Transportation Operations Management (TOM) Tech Integration and Execution team is looking for Technicians who want to create a best-in-class network and maintain sustainable yard systems within Amazon Transportation Services.

This hourly position will support TOM leaders in maintaining and troubleshooting systems and technology related to the yard as well as process validation in relation to the systems used by the field teams. As a TOM Technician, you will support initiatives to innovate and implement automated solutions to drive operations excellence in the transportation space. A successful candidate will be highly organized, extremely detail-oriented, self-motivated, capable of handling confidential information, and responding effectively to changing workloads and priorities.

As a TOM Technician, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer and electronic hardware and, operating systems, and software used in TOM managed yards. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Key Responsibilities:
- Align with the operations team to understand the tools and systems that are not working correctly and remedy as appropriate
- Take ownership of all existing systems and technology that are part of TOM gate and yard operations as well as approved systems that have not yet been implemented at your respective site
- Provide tech support on tools such as ALPR and Smart Drive for TOM operations
- Monitor processes through systems and technology to identify deviation from standard work
- Pilot test updates to exiting tools and implementation of new hardware, software, cameras, and computer instrumentation
- Deep dive and identify process improvement opportunities in using the yard and gate technology effectively to help the TOM team be more efficient and reduce process time
- Manage and communicate any system performance issues
- Flexibility to travel up to 50% within a 50-mile radius from your home location
- Ability to move up to 49lbs as well as stand and walk during 10-12 hours at a time with or without reasonable accommodation shifts lasting up to 12 hours

Amazon offers competitive packages, growth potential and a challenging and exciting work environment.

BASIC QUALIFICATIONS

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
- A high school diploma, GED or equivalent
- 1+ years of experience in Microsoft Excel proficiency
- 2+ years of experience troubleshooting hardware technology involving a variety of computer hardware components
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Authorized to work in Canada without sponsorship.

PREFERRED QUALIFICATIONS

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment
- Bachelor’s degree in Engineering or Computer science in STEM field or 2+ years of professional or military experience in related job occupation skill
- 2+ years of experience troubleshooting and repairing electronic equipment such as tracking devices, cameras, sensors, pcs, etc · 2+ years of experience in administrative support with project/data management
- Working knowledge of RFID, Camera, Sensors, and Tractor based equipment and connectivity
- Ability to operate in an ambiguous environment where the end result is not always apparent
- History of teamwork and ability to work successfully with limited supervision

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.