Clinic Manager

Entity: WELL Health Clinic Network Inc.

Position Title: Clinic Manager

Salary Range: $65,000 - $68,000

Job Class: Full Time

Work Location: Manitoba Clinic

About the Company:

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, botox procedures, and women’s health services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca

Position Summary:

Clinic Manager provides leadership to the administrative and clerical support team and to support physicians and other health care professionals. Lead the medical office assistant team with positive energy, training and encouragement. Other duties include supporting other projects in our clinic such as new appointment, scheduling, and billing systems and process when necessary. Working closely with assistant manager, MOA lead and senior vice president.

What you will be doing:

• Ensure Clinic has Courteous and effective direct patient care, support team
• While ensuring efficient use of staff, space and supplies
• Schedule and manage the use of clinic Budget to minimize expenses and maximize revenue
• Scheduling and management of 43 staff and ensuring appropriate coverage
• New staff hiring and orientation, including letters, appointment confirmations and EMR set up.
• Patient care review including check in, procedural audits of MOA to ensure procedures are followed
• Tracking and timely completion of tasks assigned by physician using software, written notes, and verbal communication to ensure balance of load amongst MOA team.
• First point of contact for patient concerns
• First point of contact for MD concerns and forms
• Ensure all WELL training and certifications for staff are done and current
• Monitor MOA performance and complete assessments regularly
• Approve all supply orders up to $2500 (Clinic budget is $50,000 per month)
• Approval and matching of invoices to supply purchases
• Coordinating with vendors for medical equipment repairs
• Preparation of reports on behalf of medical professionals and the clinic such as review of production, review of patient visits, no show review and staffing schedule to match physician in clinic.
• Weekly review of Billing and insurance documentation and preparation to ensure clinic revenue is on track.
• Monitor Appointment confirmation at a minimum standard of two business days in advance
• Responsibility for delegation and training for transport of tissue and fluid laboratory analysis samples
• Monitor Scheduling and confirmation of appointments to maximize clinic efficiency
• Work with the purchasing coordinator to ensure monthly ordering of supplies and inventory maintenance/administration
• Oversee and documents administrative processes including billing, insurance documentation, and other administrative tasks as required
• Work closely with the purchasing coordinator in maintaining medical inventory through supply and equipment ordering and inventory responsibility
• Provide Hands on Staff training and in person presence in clinic daily.
• Create and train staff in new policy and procedure
• Lead any critical incident report and event when on site.
• Transitioning paper records to digital formats through data entry and updating patient records
• Maintaining a positive and efficient work environment
• Coverage at various desks and pods as needed
• Work as Accuro site administrator to create new accounts for new staff and creating new providers
• Work in Accuro to make updates to system to meet physician requirements
• Manage Templates, forms and schedule in Accuro according to specifications of MOAS

You have:

• Emotional Intelligence
• Ability to be aware of others perceptions and to use logic and reason to identify the strengths and weaknesses of alternative solutions
• Ability to bring others together
• Integrity
• Honesty
• Willingness to take initiative
• Must have experience using Accuro EMR

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want Read more about us: https://stories.well.company/

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