Analyst - System I

Please note: this role requires on-site work Monday through Friday at 2540 Lancaster Road, Ottawa, Ontario.

Job posting ID: 8835

Employment status: Temporary full-time
Position's anticipated start date: 2026-07-27
Position's anticipated end date: 2028-01-28

Salary/Rate of pay: $75,100 - $88,300

Application deadline: 2026-07-03

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Temporary Full-Time Analyst - System I to join our dynamic IT Technology Delivery team in Ottawa.

The IT Technology Delivery team delivers technology solutions and services that strengthen organizational agility and enable Canadian Blood Services to respond effectively to evolving business needs.

In this role, you will play a key part in supporting critical IT deliverables for the Canadian Blood Services Network and Collections Transformation initiatives. You will contribute to the successful deployment and configuration of technology solutions that directly support both plasma and whole blood collection operations. In addition to this work, you will have the opportunity to support a variety of Technology Delivery projects and programs, gaining exposure to diverse systems, stakeholders, and environments across the organization.

This is a hands-on, collaborative role suited for someone who enjoys working in a fast-paced environment, solving technical challenges, and supporting frontline operations through reliable and efficient technology solutions.

Formula for success

• Leveraging your skills in technology deployment and support, you will assist in configuring and deploying IT equipment for the Canadian Blood Services Network and Collections transformation expansion program and other relevant initiatives.
• Utilizing your expertise in device configuration and testing, you will ensure the smooth operation of IT devices within the system.
• Harnessing your customer service abilities, you will deliver exceptional support to Plasma and whole blood clinics via phone, email, and face-to-face interactions.
• Employing your skills in on-site support, you will be available to assist during mobile and permanent collection events whenever necessary.
• Applying your troubleshooting expertise and Root Cause Analysis skills, you will investigate and resolve customer issues effectively.
• Collaborating with OS business analysts, programmer/analysts, and IT Services, you will contribute to new system development initiatives alongside OS customers.
• Sharing your insights into hardware and software standards, system architecture, and industry advancements, you will offer guidance and advice to IT colleagues.

Desired education and skills

• Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a related computer science degree or equivalent experience.
• Minimum of 2-4 years of experience in a related IT role, with demonstrated experience in device deployment, configuration, and troubleshooting.
• Experience in a related IT role is an asset and experience with Microsoft Windows, OS install/imaging and configuration, including Office 365 SharePoint, Excel, Word, MS Access.
• Experience on multiple windows hardware platforms Laptops, PC Minis, Tablets and PDAs.
• Intermediate knowledge of Networking, TCP/IP configuration and troubleshooting and working knowledge of Wi-Fi and Cellular internet technology.
• Excellent problem solving and trouble shooting ability and excellent customer service skills.
• Demonstrated ability to work with customers/users and project team members.

What we offer you

• Percentage in lieu of vacation and benefits
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This is a fully onsite role located at 2540 Lancaster Road, Ottawa, Ontario.
• You may be required occasionally to work shift work to cover the national operational business hours which are 6:00 a.m. to 11:00 p.m.
• This position will require you to travel to sites to provide on-site IT deployment and support with some over-time required on weekends and availability to be on call.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.