Supervisor, Automation

Time Type:

Full Time

Core Purpose and Essence of the Position: The Automation Supervisor is responsible for coordinating all e-commerce automation activities to ensure automated systems and mechanized operations are fully optimized and operating efficiently. This role oversees workload analysis, order allocation, wave management, and labor balancing recommendations to maximize throughput and productivity while meeting operational service levels. The Automation Supervisor provides first-level troubleshooting and resolution for Warehouse Management System (WMS) and automation-related issues, minimizing downtime and ensuring system reliability. Additionally, the role leads and develops Logistics Technicians, providing guidance, training, and performance management while partnering with Operations, Engineering, and IT teams to drive continuous improvement, system performance, and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·Providing controls and process support for the automation and existing equipment in the facility

·Learning various processes, equipment and controls used in our facility, particularly in relation to the automation

·Troubleshooting automation related issues and following appropriate escalation procedures to address the issue in a timely manner, thereby improving the facility operations

·Collaborating with the operations management and the vendor to carryout preventive/predictive maintenance and ensure effective equipment performance

·Creating and reviewing the documents and specification for the automation and any new projects related to the facility automation process

·Maintaining the inventory required by coordinating with the vendor and making spare parts purchases

·Tracking the overall equipment effectiveness (OEE) of the automation and performing necessary actions to maintain the system in its optimal performance

Create standard operating procedures and train staff any new or changing processes

• Forecast and plan labor requirements together with the Warehouse Supervisor in relation to volume and throughput capabilities
• Lead the day-to-day operation of automation and mechanization
• Evaluate automation performance and utilization to make informed decisions on batching, waving and releasing orders
• Evaluate automation bottle necks and re-assign resources based on operational needs
• Creating working schedules for the Logistics Technician team and providing on-call support when required.

PRIMARY INTERACTIONS:

The primary interaction will be working with the Operations Management team, Client, and Warehouse Team.

REQUIRED COMPETENCIES:

Leadership Skills

• Strong supervisory and leadership skills

Computer Skills

• Knowledge of WMS (Warehouse Management Systems) and automation
• Strong proficiency of MS Office (Outlook and Excel)

Communication Skills

• Excellent verbal and written communication skills on all levels

Organizational Skills

• Strong organizational, task prioritizing, and time management skills

Other

• Ability to work in a rapidly changing, fast-paced and results-oriented environment where a high degree of flexibility is required
• Have analytical and problem solving abilities.

MINIMUM EDUCATION and/or EXPERIENCE:

• 4-year college degree in Supply Chain Management, Logistics or related technical degree preferred
• Minimum 3 years 3PL automation experience.

WORK ENVIRONMENT:

This position may require extended periods of standing and walking for up to 50% of the time. capable of heavy lifting, up to 50 pounds.

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within a warehouse environment, with standard warehouse material moving machines available.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit and follow us on and .

Compliance Alert - This is a real vacancy and not used to create a talent pipeline.

DSV does not use any AI for recruiting and screening purposes.