Senior Business Systems Analyst (M365 / SharePoint Information Management)

This is a remote position.

Senior Business Systems Analyst (M365 / SharePoint Information Management)

Role: Senior Business Systems Analyst (Level 3)
Location: Remote (Occasional onsite meetings in Fredericton or Dieppe, New Brunswick)
Duration: July 2026 – October 2026 (Up to 55 Billable Days)
Employment Type: Contract

Position Overview

Service New Brunswick (SNB) is seeking a highly experienced Senior Business Systems Analyst (BSA) to support the Office of the Ombud in designing and implementing a secure Microsoft 365-based Information Management solution.

The successful consultant will lead requirements gathering, information architecture design, governance planning, SharePoint Online implementation planning, migration readiness activities, and stakeholder engagement. This role requires extensive expertise in Microsoft 365 technologies, SharePoint Online, Information & Records Management, business analysis, and public-sector environments.

The Office of the Ombud manages highly confidential information and requires a secure, role-based information management framework aligned with provincial legislation, policies, and industry best practices.

Project Objectives

• Modernize collaboration and information management using:
  

  • Microsoft 365
    

  • SharePoint Online
    

  • Microsoft Teams
    

  • OneDrive
    

  • Microsoft Copilot for Microsoft 365
    

• Design a secure, role-based information architecture.
  

• Establish governance, records management, and information management practices.
  

• Plan and support migration of legacy file systems into SharePoint Online.
  

• Implement metadata standards, access controls, workflows, and support procedures.
  

Key Responsibilities

Discovery & Planning

• Conduct stakeholder interviews across multiple locations and remote teams.
  

• Perform workload analysis and data mapping exercises.
  

• Assess current-state environments including:
  

  • Identity Management
    

  • Devices and Endpoints
    

  • Network Infrastructure
    

  • Existing File Systems
    

  • Governance Processes
    

• Develop project plans, timelines, resource plans, and migration readiness assessments.
  

Business & Requirements Analysis

• Gather, analyze, validate, and document business and technical requirements.
  

• Identify and document:
  

  • Business Processes
    

  • Information Flows
    

  • Decision Flows
    

  • Reporting Requirements
    

  • Security Requirements
    

• Facilitate workshops and requirements sessions.
  

• Translate business needs into functional and technical specifications.
  

Information Management & Governance

• Design information management frameworks and records management structures.
  

• Define:
  

  • Metadata Models
    

  • Content Types
    

  • Records Classifications
    

  • Governance Standards
    

• Support requirements related to:
  

  • Investigations
    

  • Records Retention
    

  • Privacy and Compliance
    

  • Search and Discovery
    

• Assist with policy development and information management best practices.
  

SharePoint & Microsoft 365 Solution Design

• Design SharePoint Online site and hub architecture.
  

• Develop:
  

  • Site Structures
    

  • Document Libraries
    

  • Metadata Frameworks
    

  • Content Types
    

  • Site Columns
    

• Create workflows and process documentation.
  

• Produce architecture diagrams and supporting documentation.
  

• Support Microsoft 365 adoption initiatives.
  

Security & Access Management

• Define role-based security and access models.
  

• Support implementation of:
  

  • Microsoft Entra ID (Azure AD)
    

  • Conditional Access Policies
    

  • Multi-Factor Authentication (MFA)
    

  • Least-Privilege Access Controls
    

  • Segregation of Duties Models
    

• Document security and governance frameworks.
  

Migration Planning & Execution Support

• Conduct content inventories and file assessments.
  

• Perform ROT Analysis (Redundant, Obsolete, Trivial content).
  

• Develop migration readiness plans and scorecards.
  

• Map legacy content structures to SharePoint Online.
  

• Support migration tool selection and migration runbook development.
  

• Assist with pilot migrations, testing, validation, reconciliation, and cutover activities.
  

Documentation & Stakeholder Engagement

• Produce high-quality business and technical documentation.
  

• Create:
  

  • Functional Specifications
    

  • Technical Specifications
    

  • Process Flow Diagrams
    

  • Data Models
    

  • Solution Architecture Documentation
    

  • Migration Documentation
    

  • Governance Documentation
    

• Communicate effectively with technical and non-technical stakeholders.
  

• Participate in project meetings, workshops, status reporting, and project governance activities.
  

Mandatory Requirements

M1 – IT Experience

• Minimum 15 years of Information Technology experience.
  

M2 – Business Systems Analysis Experience

• Minimum 10 years of experience as a Business Systems Analyst.
  

M3 – Microsoft 365 & SharePoint Experience

• Minimum 3 years of hands-on experience with:
  

  • SharePoint Online
    

  • Microsoft 365
    

  • Microsoft Teams
    

  • OneDrive
    

M4 – Public Sector Information Management Experience

• Minimum 3 years supporting Information Management or Records Management solution implementations within a Public Sector environment.
  

M5 – Communication Skills

• Excellent written and verbal English communication skills.
  

Preferred Qualifications

• Experience working within government or public-sector organizations.
  

• Strong knowledge of information governance and records management practices.
  

• Experience implementing SharePoint Online Information Management solutions.
  

• Knowledge of privacy, security, and compliance frameworks.
  

• Experience supporting Microsoft 365 modernization initiatives.
  

• Familiarity with Microsoft Copilot for Microsoft 365.
  

• Experience with SharePoint Migration Tool (SPMT) and related migration frameworks.
  

Required Technical Skills

• Microsoft 365
  

• SharePoint Online (SPO)
  

• Microsoft Teams
  

• OneDrive
  

• Microsoft Entra ID (Azure AD)
  

• Conditional Access Policies
  

• Multi-Factor Authentication (MFA)
  

• Information Management
  

• Records Management
  

• Information Governance
  

• Metadata Management
  

• Content Types & Site Columns
  

• Role-Based Access Control (RBAC)
  

• Requirements Gathering & Analysis
  

• Business Process Modeling
  

• Data Modeling
  

• Workflow Design
  

• Functional & Technical Documentation
  

• Migration Planning & Execution
  

• Public Sector Project Delivery
  

Key Deliverables

• Current State Assessment Documentation
  

• Stakeholder Interview Findings
  

• Workload & Data Mapping Documentation
  

• SharePoint Information Architecture Design
  

• Functional Specifications
  

• Process Flow Diagrams
  

• Solution Architecture Documentation
  

• Access Control & Security Documentation
  

• Migration Readiness Scorecard
  

• Migration Plans & Runbooks
  

• Governance & Information Management Documentation
  

• Project Status Reports and Progress Updates
  
  

Apply: Send resume & documents to

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