IT Support Analyst

Ready to take the next step in your IT career? As an IT Support Analyst, you'll play a key role in supporting the internal employees of StarTech.com with all IT support issues and ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests and incidents.

Beyond resolving technical issues, you'll have the opportunity to work on infrastructure projects, develop expertise in specialized technologies, and contribute to initiatives that impact teams across the business. This is an exciting opportunity for someone who enjoys problem-solving, thrives in a collaborative environment, and is looking to grow their technical skills while making a meaningful impact within a global organization.

This is an existing opportunity with our IT team.

What you will be responsible for:

• Incident management and resolution: Assess, resolve or escalate software and hardware technology issues.
• Request fulfillment: Prioritize, assess and complete business requests in a timely manner.
• After hours On Call support: Being available during off hours on a rotating shift to address urgent incidents and monitor vital infrastructure to maintain functionality.
• Infrastructure Focus: Project work: Documentation, design, configuration and implementation of enterprise technologies and processes. Projects will be prioritized and assigned by Manager, Infrastructure & IT Operations with input from business stakeholders and IT Business Analysts. Issue Tracking: Working with outside vendor support and IT business analysts, prioritize track progress on deficiencies, bugs, enhancement requests to bring them to resolution/implementation. Data Quality: Be the data steward for distribution and parts master management and be accountable for data quality.
  

Essential Qualifications:

• College Diploma or University Degree in Information Technology, Computer Science, Information Systems, or a related field.
• 2–5 years of experience supporting IT technologies in a corporate environment.
• Experience providing technical support in Windows environments.
• Familiarity supporting Apple/Mac devices.
• Experience with Microsoft 365 and the Microsoft ecosystem.
• Understanding of networking fundamentals and troubleshooting methodologies.
• Experience using IT ticketing or service management platforms.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to prioritize competing demands and manage multiple tasks effectively.
• Customer-focused approach with strong interpersonal skills.
  

Preferred Qualifications:

• Experience with Jira Service Management or other ITSM platforms.
• Experience with Microsoft Intune or endpoint management solutions.
• Exposure to infrastructure projects and enterprise technology implementations.
• Experience supporting AV equipment, conference room technologies, printers, and warehouse peripherals.
• Experience working in a multi-site or global organization.
• Previous participation in an on-call support rotation.
  

What to expect from the Hiring Process:

We respect your time and value transparency. Here’s a general idea of what to expect:

• Intro call with our Talent Acquisition Team (30-45 minutes)
• Interview and technical assessment with the Manager, Infrastructure & IT Operations and Team Lead, IT Service Desk (45-60 minutes)
• Final interview with Director, IT (~60 minutes)
• Offer & onboarding
  

What we offer:

This role offers a competitive salary range of $60,000 – $75,000 and eligibility to participate in our bonus program. At StarTech.com, we value fairness and regularly benchmark pay to stay competitive, recognizing each person’s unique contributions.

As part of the StarTech.com “One Team,” you’ll also enjoy:

• Comprehensive health benefits
• Tuition reimbursement program
• Retirement savings plans
• Wellness Program
• Additional perks and rewards
  
  

About us

We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.

StarTech.com is a global leader in tech connectivity solutions, manufacturing a wide range of accessories designed to meet the demanding performance standards of IT professionals and businesses. Since 1985, the company has expanded into 28 markets across five continents, with products trusted by more than 90% of Fortune 500 companies. StarTech.com has been recognized as one of Canada’s Best Managed Companies by Deloitte for 16 consecutive years and is ranked in the top 5% of companies worldwide for sustainability by EcoVadis.

StarTech.com is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

StarTech.com uses AI tools only for administrative support, such as transcribing interview notes and organizing candidate details into standardized prescreening and interview templates. These tools do not screen, rank, or assess candidates. All hiring decisions are made by our Talent Acquisition team and Hiring Managers. Candidate information is collected and used solely for recruitment purposes in compliance with applicable privacy laws.