Project Manager Strategic and Process Initiatives

What you’ll do

• Leads assigned projects related to the integration of operational and clinical areas including idea generating, planning, implementing, evaluating and ongoing monitoring.
• In partnership with stakeholders, provides coordination and project management within a strategic change context; oversees the development and implementation of plans; functions as a strategic resource for the operational and clinical teams to ensure that an optimal structure, design and implementation of the change(s) is/are in place to achieve desired outcomes and benefits. Coordinates and aligns teams with other operational and clinical initiatives to avoid duplication. Implements mitigation/resolution strategies.
• Provides clinical support to develop tools and templates for the team's review; utilizes best practice literature, guidelines and stakeholder expertise to draft tools and templates; identifies areas for integration and takes initiative to ensure tools and templates are efficient and effective.
• Liaises with key support areas and stakeholders to ensure operational and clinical outcomes are achieved: negotiates/facilitates resolution of any impediments to progress and success.
• Applies change management principles to develop engagement strategies and action plans to maximize likelihood of sustained success beyond project completion. Builds relationships with stakeholders such as physicians to ensure input into clinical design and operational, processes and outcomes. Identifies and manages key stakeholder strategies and works closely with the team and PHSA Corporate Communications to develop communication strategies.
• Identifies and establishes appropriate team structure(s) and membership for initiatives including sponsorship, champion, clinical working, advisory or steering committee(s) and delivery and implementation teams.
• Assesses and articulates the impact of initiatives from a systems perspective and manages the impacts and interdependencies with other initiatives happening within BCEHS and PHSA.
• Assists in the development of project documentation (e.g. clinical service delivery plans, proposals, charters, work plans, risk management, plans, communication plans, etc.).
• Partners with the programs and other departments in the development, maintenance and promotion of the operational and clinical teams’ goals and objectives.
• Develops and monitors project budgets within the context of operational demands and environmental and resource constraints and uses best practice methods to thoroughly monitor and adhere to allocated budgets. Responsibilities include reporting variance, planning and adjusting operations and/or staffing to meet projections and annual targets and preparing summaries.
• Provides supervisory guidance and direction to staff. Maintains accountability for personnel including hiring, termination, and handling discipline problems.

What you bring

Qualifications

A level of education, training and experience equivalent to a Master's degree in health administration or other relevant clinical discipline, Planning or Business Administration and seven (7) years of recent, related clinical operations experience including planning, project management and/or organizational transformation.

Skills & Knowledge

Working knowledge of change and project management principles coupled with a strong understanding of the healthcare system and the clinical program that is being supported. Knowledge of other health care disciplines and their role in health care. Ability to motivate and influence leaders, physicians and staff at all levels to embrace and take action on transformation initiatives. Diplomatic negotiation and interpersonal skills and ability to influence without formal authority. Ability to provide leadership to a variety of project teams in an environment in which issues are constantly surfacing and priorities fluctuate routinely as new initiatives enter portfolio. Ability to work independently and as a member of multi-disciplinary teams. Ability to plan, organize and prioritize work.

Demonstrated analytical and creative problem-solving skills. Demonstrated oral, written and presentation skills. Proven ability to develop and maintain effective working relationships with others both internal and external to the organization. Demonstrated ability to facilitate and negotiate. Demonstrated ability to respond to the needs of stakeholders supported by an acute awareness of the impact of action. Demonstrated leadership skills with proven ability to bring about change in a proactive manner. Demonstrated ability to work effectively under pressure with changing priorities and deadlines. Proficiency in the use of a personal computer (PC) and applicable software applications including Microsoft project, excel, power point, access and word software

Indigenous Cultural Safety and Diversity

• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies, including knowledge, and understanding of Indigenous cultural safety, cultural humility, Indigenous-specific racism and anti-racism.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)

While BCEHS would consider a foundation in Indigenous cultural safety to be a strong asset for consideration, our commitment to enhancing Indigenous cultural safety includes providing all employees with access to resources and training programs in partnership with San'yas Core Health Indigenous Cultural Safety Training and Anti-Indigenous Racism Response Training.

Core Competencies

• Demonstrates Character: Models personal and organizational values, and communicates in an honest and transparent manner.
• Assesses & Evaluates: Measures and evaluates outcomes. Holds self and others accountable for results, and course corrects as appropriate.
• Communicates Effectively: Adjusts style based on audiences and situations, using respectful and open communication.
• Demonstrates Critical Thinking: Using a process-focused approach, identifies root causes rather than focusing on the symptoms.
• Self-Awareness: Understands the impact your attributes and emotions have on performance of self, others, and organization
• Builds Teams: Fosters environment of cooperation, support and knowledge sharing

What we do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services, as a part of the Provincial Health Services Authority (PHSA). BCEHS brings compassionate, equitable, and professional emergency care, interfacility transfers, and community health-care services to people in communities across British Columbia.

BCEHS is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness and development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.