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Fairmont Hotels & Resorts
Director of Front Office (Full Time)Fairmont Hotels & Resorts • Edmonton, Division No. 11, Canada
Director of Front Office (Full Time)

Director of Front Office (Full Time)

Fairmont Hotels & Resorts • Edmonton, Division No. 11, Canada
30+ days ago
Salary
CA$59,000.00 yearly
Job type
  • Full-time
  • Permanent
Job description

Position

Director of Front Office (Full Time)

Overview

Reliable and engaging. As a Director of Front Office, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

Responsibilities

  • Lead and supervise the day‑to‑day operation of the department to ensure service standards are followed with friendly and engaging service
  • Assist the Assistant Front Office Manager and Front Office Manager in all aspects of the department and ensure service standards are followed
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Ensure employees are informed daily about priorities to personalize service
  • Other duties as assigned

Physical Demands

  • Frequent sitting throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Qualifications & Experience

  • Highly organized, results‑oriented with the ability to be flexible and work well under pressure
  • Service focused personality is essential
  • Previous experience in a similar leadership role is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem‑solving abilities and the ability to lead by example
  • Degree or Diploma in Hospitality Management is an asset

Benefits

  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health (up to $5,000/year) for full‑time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full‑time permanent status employees
  • Employee travel program with discounts on room rates, as well as on food & beverage at Fairmont & Accor properties worldwide
  • Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Career development opportunities with national and international promotion opportunities. The sky is your limit

Salary

Salary Range: $59,000 - $88,500 CAD Gross Annually

Important Information

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Director of Front Office (Full Time) • Edmonton, Division No. 11, Canada

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