Contract Logistics Customer Service Specialist

DESCRIPTION DU POSTE

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

“If you are a current Kuehne+Nagel employee: Please ensure applications are submitted by Thursday, July 2, 2026. KN is committed to supporting internal career growth, and internal candidates will be considered first. When necessary, external candidates will be reviewed to ensure the best fit for the role and business needs.”

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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal, QC location is looking for a new Customer Service Specialist to join our Contract Logistics team.

How you create impact

The Customer Service Representative is responsible for delivering exceptional service to both internal and external customers through accurate order management, proactive communication, issue resolution, and continuous process improvement. This role serves as a key liaison between customers, carriers, suppliers, and internal stakeholders to ensure the efficient movement of products and timely resolution of customer needs.

• Respond professionally, courteously, and knowledgeably to customer inquiries via phone and email.
• Serve as the primary point of contact for customers, carriers, and customer suppliers regarding shipment and order-related inquiries.
• Provide timely updates on order status, shipment tracking, and service issues.
• Manage claims, investigations, and follow-up activities to ensure prompt resolution and customer satisfaction.
• Collaborate with fellow Customer Service Representatives to support daily operations and achieve team objectives.
• Monitor, maintain, and report on service KPIs and performance metrics.
• Coordinate and expedite urgent or rush order requests while ensuring execution and follow-up.
• Perform administrative duties to support shipment documentation, order processing, and workflow management.
• Execute tasks and maintain data accuracy within customer and internal operating systems.
• Manage order exceptions and respond effectively to changing customer requirements.
• Promote a safe working environment and support all Environmental, Health, and Safety (EHS) policies and procedures.
• Partner with Supervisors and management to identify opportunities to enhance customer service and operational performance.
• Coordinate additional shipment requests and transportation requirements with the transportation team.
• Effectively manage high volumes of customer interactions and business transactions in a fast-paced environment.
• Compile, maintain, and input data required for customer transportation KPIs and reporting requirements.
• Ensure compliance with GMP guidelines, Health Canada regulations, customer requirements, and all applicable quality and regulatory standards.
• Participate in continuous improvement initiatives to increase productivity, efficiency, and service excellence.
• Perform other duties and responsibilities as assigned.

“If you require accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs."

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• 2+ years of customer service experience in a fast-paced warehouse/distribution center environment
  1+ years of data entry experience
• Proficiency in French and English (English-speaking clients)
  Microsoft Office suite
  Attention to Detail

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

Artificial Intelligence (AI) tools may be used to assist in [specific process, ., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.