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Hotel Manager (MFD)AccorHotel • La Malbaie, Quebec, Canada
Hotel Manager (MFD)

Hotel Manager (MFD)

AccorHotel • La Malbaie, Quebec, Canada
30+ days ago
Job type
  • Full-time
Job description

Reporting to the General Manager of Fairmont Le Manoir Richelieu responsibilities
and essential job functions include but are not limited to:

  • Provide executive leadership and strategic planning for all hotel departments to support service culture optimize guest experience improve operational performance and deliver a balanced scorecard meeting stakeholder expectations;
  • Consistently offer professional warm and engaging service embodying the establishments values and standards;
  • Support the General Manager in the overall management and strategic direction of the hotel acting on their behalf in their absence;
  • Oversee all hotel operations including food & beverage rooms division security engineering golf activities and wellness center and project management while ensuring operational efficiency and consistency;
  • Monitor analyze and control costs while optimizing operational efficiency and compliance with operating controls;
  • Develop and implement operational strategies for hotel restaurants to enhance service quality and guest satisfaction;
  • Actively lead initiatives related to obtaining and maintaining Michelin Key and Green Key distinctions;
  • Lead and engage teams by fostering a solution-oriented collaborative motivating and engaging work environment to deliver industry-leading service;
  • Guide and support all departments in achieving their financial and operational objectives through a positive culture clear expectations and effective policies and procedures;
  • Participate in the preparation presentation and execution of the annual operating budget marketing and sales plan and capital budget ensuring timelines and forecast accuracy;
  • Ensure continuous updating and implementation of the hotels emergency preparedness plan;
  • Approve contracts purchase orders and expense authorizations (AFE) in collaboration with the Regional Director of Finance;
  • Actively participate in recruitment for leadership positions within operational departments;
  • Follow departmental policies procedures and service standards;
  • Work closely with teams to exceed performance objectives including:
    • Guest Engagement: VOG / RPS
    • Employee Engagement: EES
  • Perform any other related tasks according to operational needs.

Qualifications :

  • Previous experience in a senior leadership role within a similar hotel group is required;
  • Strong expertise in hotel operations and deep understanding of operational financial and human challenges;
  • University or college degree in a related field preferred;
  • Proven ability to thrive in a fast-paced environment while maintaining high standards of professionalism and quality;
  • Natural alignment with luxury hospitality standards and strong attention to detail;
  • Ability to work effectively within multidisciplinary teams;
  • Strong customer focus with the ability to remain calm courteous and guestoriented at all times


Additional Information :

Our Diversity & Inclusion Commitment:
We are an inclusive company committed to attracting recruiting and promoting
diverse talent.
Join us today for a rewarding career at Fairmont Le Manoir Richelieu where every day
brings new opportunities and your well-being is a top priority.


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Hotel Manager (MFD) • La Malbaie, Quebec, Canada

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