ATM Implementation Coordinator, ATM Channel and Cash Transformation

Job Description

What is the opportunity?

The ATM Implementation Coordinator manages and coordinates ATM implementation activities across RBC's network, including installations, moves, additions, and removals (IMAC activities). The role involves collaborating with internal teams, vendors, and third-party partners to plan, schedule, and execute these changes. Primary responsibilities include coordinating with ATM technicians and retailers, managing escalations, reconciling invoices, and ensuring alignment with broader physical network strategies. The position requires strong project management, communication, and problem-solving skills.

What will you do?

• Coordinate and manage ATM installation, moves, additions, changes, and removals (IMAC activities) for both offsite and in-branch locations

• Collaborate with internal partners and third-party vendors to plan, schedule, and execute ATM implementation changes

• Communicate proactively with ATM vendors, technicians, riggers, and telecommunications teams to support implementation activities

• Work with the Relationship Manager and ATM Channel team to align IMAC activities with new branch locations and physical presence changes

• Engage with retailers and regional partners to plan and execute ATM activities while resolving issues and communicating progress

• Manage ATM escalations by routing issues effectively to responsible team members or third parties for resolution

• Support ATM team reporting activities during monthly reporting cycles and review ATM-related invoicing

• Actively problem-solve implementation issues and escalate roadblocks to ensure successful execution of ATM activities

What do you need to succeed?

Must have:

• Post-secondary education + more than 2 years of professional experience

• Project management, coordination, and execution experience

• Ability to collaborate effectively across vendors and internal partners

• Strong problem-solving skills

• Business communication and client service excellence capabilities

Nice to have:

• Experience with ATM business operations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Collaboration, Commercial Acumen, Communication, Critical Thinking, Customer Service, Escalation Management, Problem Resolution, Problem Solving, Professional Presentation, Project Management, Results-Oriented, Teamwork

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-24

Application Deadline:

2026-07-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.