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St-Amour
Directeur - Sales Enablement and PerformanceSt-Amour • Montreal
Directeur - Sales Enablement and Performance

Directeur - Sales Enablement and Performance

St-Amour • Montreal
30+ days ago
Job type
  • Permanent
Job description

Job description :

Reporting to the Vice President of Global Markets, the Director of Sales Activation and Performance (Aerospace) is a key player in the organization. He is responsible for all customer-facing sales and marketing activities, with the primary mission of ensuring customer satisfaction while driving billings and revenue growth.

He or she also oversees the company’s Training Center, manages a specialized operational support program, and administers fleet data for the North America region. In this capacity, he or she serves on the company’s management committee and plays a strategic role in its development.

Key Responsibilities:

  • Customer Support & Sales Development.
  • Serve as the primary point of contact for major aircraft manufacturers (OEMs), including leading manufacturers in North America.
  • Lead and supervise the sales support team (Customer Service Managers/Representatives).
  • Manage warranty claims and ensure that necessary corrective actions are initiated in a timely manner.
  • Grow billing, revenue, and business relationships with customers.
  • Evaluate the profitability of deals, meet margin targets, and recommend justified commercial concessions.
  • Serve as a marketing liaison and initiate promotional activities in the North American region.
  • Participate in client meetings and ensure that client complaints are handled and resolved.
  • Define and oversee billing and sales to operators in the region.
  • As a representative of client interests, define client needs in collaboration with the company’s internal departments.
  • Oversee the handling of complaints and implement appropriate corrective measures.
  • Manage and supervise the coordinator dedicated to this program in the Canada region.
  • Ensure the smooth running of program-related activities and the achievement of set objectives.

Base salary: 165K–175K

Bonus: 20% + Full benefits package starting day 1

Skills and qualifications :

  • Bachelor’s degree in business administration or equivalent
  • Master’s degree in business administration (MBA) (A Plus)
  • Industry experience: 10 years in support and sales in the aerospace sector
  • Business proposals: Experience in developing complex proposals and bids
  • Team management: At least 5 years of experience managing staff
  • Knowledge of products and their operational environment
  • Availability to travel regularly within North America
  • Influential leadership and the ability to motivate teams
  • Strong managerial skills
  • Technical and language skills
  • Knowledge of ERP systems (such as SAP)
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Directeur - Sales Enablement and Performance • Montreal

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