Talent.com
TRIGO Global Quality Solutions
IT Infrastructure and Support ManagerTRIGO Global Quality Solutions • Pickering, ON, CAN
No longer accepting applications
IT Infrastructure and Support Manager

IT Infrastructure and Support Manager

TRIGO Global Quality Solutions • Pickering, ON, CAN
14 days ago
Salary
CA$140,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description
IT Infrastructure and Support Manager

Trigo Quality Solutions

Pickering, ON

Overall Purpose

The IT Infrastructure and Support Manager, leads all IT operations and systems for the Americas region (US, Canada, Mexico, and Brazil). This hands-on leadership role merges regional IT strategy with daily system administration, infrastructure engineering, and senior-level support to ensure the stability, security, and scalability of IT services.

The position requires close partnership with the global corporate IT leadership (based in France) to align regional activities with global strategy. This role is also key to supporting TRIGO's Quality Management System (QMS), corporate standards, and continuous improvement programs.

May Report to

EVP, TRIGO Americas / Group Digital and IT Officer

Responsibilities

Strategic Business Partnership

  • Partner with executive leadership to define the regional IT roadmap
  • Lead and supervise all regional IT infrastructure projects, developing progress reports, requirements documentation, and presentations
  • Collaborate with Finance, Operations, and Sales to enable cross-functional digital solutions
  • Provide data integration and analytics support
  • Represent IT in management reviews, ensuring alignment between technology and corporate strategy

Core Technology & Infrastructure Management

  • Oversee and actively participate in the management and troubleshooting of all network operations, inter-office connectivity, and secure remote access (VPN)
  • Maintain and optimize physical and virtual servers, databases, and hosting environments
  • Ensure regular data backups, business continuity, and disaster recovery readiness
  • Evaluate emerging technologies and cloud solutions to enhance efficiency and scalability
  • Conduct regular audits of local infrastructure, IT contracts, and organization to ensure alignment with Group IT standards.

Cyber Security & Risk Management

  • Lead the hands-on implementation, configuration, and management of cybersecurity tools and threat-detection systems
  • Manage user access controls, onboarding/offboarding processes, and system privileges
  • Ensure compliance with corporate and legal standards (e.g., GDPR, data protection)
  • Develop, test, and maintain Business Continuity and Disaster Recovery plans

IT Resource & Financial Management

  • Optimize IT assets, vendor relationships, and budgets to maximize value and control costs:
  • Manage procurement, deployment, and lifecycle of hardware and software assets and licenses
  • Lead vendor negotiations and manage service contracts and provider performance
  • Prepare and manage the annual IT budget; report on expenses, KPIs, and ROI

User Support & Team Leadership

  • Lead and mentor the IT helpdesk team, directing service operations, monitoring SLAs, and acting as the final point of technical escalation.
  • Develop internal documentation, user guides, and training to improve technology adoption
  • Promote a culture of safety, collaboration, and continuous improvement

Other

  • Any other duties as assigned
Knowledge, skills, abilities

Hard skills

Values & attitudes

Required

· Azure Expertise: Proven experience leading an Azure migration; deep expertise in designing, deploying, and managing Azure infrastructure (Azure Policy, RBAC, Defender for Cloud, Monitor, ASR).

· Hybrid Infrastructure: Deep understanding of traditional on-premises infrastructure (Windows Server, Active Directory, Virtualization) and its integration with Azure.

· Networking & Security: Strong technical background in network administration (IP, VPN, LAN/WAN), telecom, and core IT security principles.

· Proficiency in English.


Global team spirit

· Team player

· Caring for people

· Open-minded

Excellence

· Reactive

· Resilient to pressure

· Rigorous

Customer focus

· Client oriented

· Reliable & trustworthy

· Flexible

· Initiative

· Autonomous

· Innovative

· Daring

Work experience

Overall recommendations

· Minimum 7 years of progressive, hands-on IT operations or infrastructure management experience, ideally within a multi-site or service organization

· Proven leadership in managing technical teams, vendors, and enterprise-level systems

· Demonstrated experience both leading and serving as a key technical contributor on IT projects, from requirements gathering through to delivery and reporting

Education background

Overall recommendations

· Bachelor's Degree in Information Technology, Computer Engineering, or related field

· Certification such as "Microsoft Certified: Azure Solutions Architect Expert" is highly preferred.





Job Posted by ApplicantPro
Create a job alert for this search

IT Infrastructure and Support Manager • Pickering, ON, CAN

Similar jobs

Remote ICT & ISO Solutions Sales Manager

ATIA LtdOshawa, Durham Region, CA
Remote
Full-time

A multinational IT company in Oshawa seeks a Sales Strategist with over 5 years of experience, including 2 years in sales activities.This role includes creating strategies for sales and marketing, ... Show more

 • Promoted

Remote Principal IT Benchmark & Delivery Leader

ISG (Information Services Group)Oshawa, Ontario, Canada
Remote
Full-time

A leading consulting firm is seeking a Principal Consultant for IT Project Benchmark Services to direct complex benchmarking and performance analytics engagements.This role involves guiding senior ... Show more

 • Promoted

Lead EHS Manager for Infrastructure Projects with Impact

Aecon Group Inc.Pickering, Ontario, Canada
Full-time

Elevate your career as a dedicated EHS Manager overseeing vital infrastructure projects.Ensure safety and compliance while improving health and environmental practices across diverse teams.As the E... Show more

 • Promoted

Senior Information Technology Project Manager - NEOGOV

NEOGOVoshawa, on, ca
Full-time

This role is a CONTRACT & REMOTE from anywhere in Canada ***.Senior PMO Manager – Product Delivery(SaaS/Remote/Contract).NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, emplo... Show more

 • Promoted

Network Admin: Windows, Security & IT Ops Expert

Info-WaysPickering, Ontario, Canada
Full-time

A technology solutions provider based in Pickering, Ontario, is looking for candidates skilled in IT support.Responsibilities include providing expertise on Windows operating systems, managing devi... Show more

 • Promoted

Senior Distribution Center Manager

Benjamin Moore & CoWhitby, Durham Region, CA
Full-time

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities.We offer a rewarding and inspiring work environment that fosters creativity, coll... Show more

 • Promoted

Technical Support Specialist - Level 2

PeopleToGoOshawa, Durham Region, CA
Full-time

Become a Technical Support Specialist - Level 2, focusing on desktop support and IT troubleshooting.This position emphasizes customer interaction and the execution of hardware roll-out activities.T... Show more

 • Promoted

HSE Manager

PrysmianOshawa, Durham Region, CA
Full-time

Prysmian is the world leader in the energy and telecom cable systems industry.Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transm... Show more

 • Promoted

Maintenance Manager at McNairn Packaging

J H McNairn LTDWhitby, Durham Region, CA
Full-time

Advance your career as a Maintenance Manager at McNairn Packaging, a leader in food packaging solutions.This role emphasizes preventative maintenance, equipment upgrades, and facility management.As... Show more

 • Promoted • New!

Senior Information Technology Project Manager

NEOGOVoshawa, on, ca
Full-time

This role is a CONTRACT & REMOTE from anywhere in Canada ***.Senior PMO Manager – Product Delivery(SaaS/Remote/Contract).NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, emplo... Show more

 • Promoted

Subcontracts Administrator, Infrastructure

LedcorOshawa, Durham Region, CA
Full-time

We’re looking for an experienced Subcontracts Administrator to join our dynamic team and play a key role in managing subcontracts for a major infrastructure project.You’ll oversee the full subcontr... Show more

 • Promoted

Senior Information Technology Project Manager - oshawa

NEOGOVoshawa, on, ca
Full-time

This role is a CONTRACT & REMOTE from anywhere in Canada ***.Senior PMO Manager – Product Delivery(SaaS/Remote/Contract).NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, emplo... Show more

 • Promoted

Senior Capital Project Delivery & Digital Systems Lead

Morson Edge (Canada)Oshawa, Durham Region, CA
Temporary

A leading project delivery consultancy is seeking a Project Delivery Systems Specialist for a 12-month contract in Oshawa.The role involves leading the development of capital project delivery metho... Show more

 • Promoted

Hybrid Oracle Cloud ERP Architect: Integrations & Reporting

CognizantWhitby, Durham Region, CA
Full-time

A leading technology firm based in Canada is seeking an experienced Oracle Cloud ERP Technology Architect.This pivotal role involves designing and implementing Oracle Cloud ERP solutions to drive i... Show more

 • Promoted

IT Specialist

ID Logistics CanadaAjax, ON, CA
Full-time

ID Logistics is a leading international contract logistics company with operations in more than 19 countries worldwide providing innovative supply chain solutions for some of the world’s largest re... Show more

 • Promoted

Cloud & Dedicated Hosting Provider Senior Ops. Architect

\"RMS\" Retail Marketing Solutions LLCoshawa, on, ca
Full-time +1

Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more

 • Promoted

Cloud & Dedicated Hosting Provider Senior Ops. Architect - \"RMS\" Retail Marketing Solutions LLC

\"RMS\" Retail Marketing Solutions LLCoshawa, on, ca
Full-time +1

Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more

 • Promoted

Lead Ehs Manager For Infrastructure Projects With Impact

Aecon Group Inc.Pickering, Canada
Full-time

Elevate your career as a dedicated EHS Manager overseeing vital infrastructure projects.Ensure safety and compliance while improving health and environmental practices across diverse teams.As the E... Show more

 • Promoted

Cloud-Software Eng II

CollaberaCannington, ON, CA
Permanent

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry.As a half a billion dollar IT company, with m... Show more

 • Promoted

Cloud & Dedicated Hosting Provider Senior Ops. Architect - oshawa

\"RMS\" Retail Marketing Solutions LLCoshawa, on, ca
Full-time +1

Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more