Talent.com
JRoss Recruiters
Guest Services Manager - HotelJRoss Recruiters • Ontario, THUNDER BAY
Guest Services Manager - Hotel

Guest Services Manager - Hotel

JRoss Recruiters • Ontario, THUNDER BAY
6 days ago
Job type
  • Permanent
Job description

Description

  • Oversee daily Front Office operations including arrivals, departures, reservations, and night audit
  • Lead, coach, and develop Front Desk and Guest Services team members
  • Ensure consistent delivery of exceptional guest experiences and service recovery when required
  • Maintain strong front office controls including cash handling, credit processes, and guest security
  • Support revenue performance including occupancy and RevPAR objectives
  • Monitor, prepare, and maintain front office reporting and operational documentation
  • Manage scheduling within budget while ensuring optimal service coverage
  • Drive training consistency across systems, service standards, and operational procedures
  • Collaborate with other departments to ensure seamless guest experience delivery
  • Assist with recruitment, onboarding, and performance management of team members
  • Contribute to budgeting, planning, and operational strategy as required
  • Act as Manager-on-Duty as scheduled

Requirements

  • Previous experience in Front Office or Guest Services leadership within a hotel environment
  • Strong working knowledge of property management systems and Microsoft Office
  • Solid understanding of hotel operations, guest service standards, and front office controls
  • Exposure to revenue management principles considered an asset
  • Strong communication skills, both written and verbal
  • Proven ability to lead, coach, and develop teams in a fast-paced environment
  • Highly organized with strong time management and problem-solving ability
  • Ability to remain calm, professional, and guest-focused under pressure
  • Flexible availability including evenings, weekends, holidays, and Manager-on-Duty shifts
  • Valid Class G driver’s licence required

Corporate Culture

  • Opportunity to join a respected, growing Canadian hospitality organization
  • Collaborative, team-focused culture built on accountability, recognition, and engagement
  • Fast-paced environment with exposure to a full-service, high-volume operation
  • Career development and leadership growth opportunities
  • Education reimbursement support
  • RRSP matching program
  • Annual wellness credit
  • Team member referral program
  • Structured leadership development and training support
  • Team events and recognition programs
  • Discounted hotel stays across the portfolio
  • Inclusive, people-first workplace culture
Create a job alert for this search

Guest Services Manager - Hotel • Ontario, THUNDER BAY

Similar jobs

Northern Station Agent - thunder bay

Air Creebec inc.thunder bay, on, ca
Full-time

In collaboration with other team members and in compliance with the established quality standards, you will provide customer services related to flights and answer various enquiries on fares, fligh... Show more

 • Promoted

Cloud & Dedicated Hosting Provider Senior Ops. Architect

\"RMS\" Retail Marketing Solutions LLCthunder bay, on, ca
Full-time +1

Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more

 • Promoted

Project Manager - Empire Life

Empire Lifethunder bay, on, ca
Full-time +2

Empire life is looking to hire a Project Manager to join our Project Management Office team!.The Project Manager is responsible for proactively managing the initiation, planning, analysis, design, ... Show more

 • Promoted

Bilingual Customer Service Representative (Retail) - Empire Life

Empire Lifethunder bay, on, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Product Incubation Manager - thunder bay

Syntaxthunder bay, on, ca
Full-time

The Product Incubation Manager drives new software product ideas through the company’s incubation track, from early ideation to MVP realization.The role focuses on accelerating innovation by struct... Show more

 • Promoted

Cloud & Dedicated Hosting Provider Senior Ops. Architect - thunder bay

\"RMS\" Retail Marketing Solutions LLCthunder bay, on, ca
Full-time +1

Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more

 • Promoted

Product Incubation Manager

Syntaxthunder bay, on, ca
Full-time

The Product Incubation Manager drives new software product ideas through the company’s incubation track, from early ideation to MVP realization.The role focuses on accelerating innovation by struct... Show more

 • Promoted

Full-Time Focus Group Participant ($75- $150 per 1 hour session)

ApexFocusGroupThunder Bay, ON, CA
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Administrative Assistant admin experience needed.Adminis... Show more

 • Promoted

Sr. Manager, Patient Recruitment Operations - thunder bay

Reverba Globalthunder bay, on, ca
Full-time

We are open to candidates is the following Canadian provinces: ONT, AB, QC, MB.Help elevate real patient voices and amplify the experiences that move healthcare forward.At our company, we believe t... Show more

 • Promoted

Manager, Tax Retirement and Estate Planning Services - Empire Life

Empire Lifethunder bay, on, ca
Full-time +2

Manager, Tax Retirement and Estate Planning Services.Location: Hybrid - Anywhere in Canada.The total target compensation (TTC) range, including salary and target bonus, is $117,600 - $166,880.This ... Show more

 • Promoted

Northern Station Agent

Air Creebec inc.thunder bay, on, ca
Full-time

In collaboration with other team members and in compliance with the established quality standards, you will provide customer services related to flights and answer various enquiries on fares, fligh... Show more

 • Promoted

Bilingual Manager Life & Disability Claim Management - Empire Life

Empire Lifethunder bay, on, ca
Full-time +2

Bilingual Manager Life and Disability Claims Management.Location: Remote anywhere in Canada or Hybrid if close to an office.The total target compensation (TTC) range, including salary and target bo... Show more

 • Promoted

Sr. Manager, Patient Recruitment Operations

Reverba Globalthunder bay, on, ca
Full-time

We are open to candidates is the following Canadian provinces: ONT, AB, QC, MB.Help elevate real patient voices and amplify the experiences that move healthcare forward.At our company, we believe t... Show more

 • Promoted

Part-Time Focus Group Participant ($75- $150 per 1 hour session)

ApexFocusGroupThunder Bay, ON, CA
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Administrative Assistant admin experience needed.Adminis... Show more

 • Promoted

Bilingual Claim Manager - Empire Life

Empire Lifethunder bay, on, ca
Full-time +2

Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range... Show more

 • Promoted

Hotel Maintenance Role in Thunder Bay

Hampton Inn Suites By Hilton Thunder BayThunder Bay, Thunder Bay District, CA
Full-time +1

Take pride in your work as a Maintenance Technician at a hotel in Thunder Bay, Ontario.This full-time role is focused on building maintenance and safety.Responsibilities for this position include c... Show more

 • Promoted

Northern Station Agent - Air Creebec inc.

Air Creebec inc.thunder bay, on, ca
Full-time

In collaboration with other team members and in compliance with the established quality standards, you will provide customer services related to flights and answer various enquiries on fares, fligh... Show more

 • Promoted

Manager, Indigenous Ease Services

MnpThunder Bay, Thunder Bay District, CA
Full-time

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams.Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impac... Show more

 • Promoted

Bilingual Claim Manager - thunder bay

Empire Lifethunder bay, on, ca
Full-time +2

Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range... Show more

 • Promoted

Sr. Manager, Patient Recruitment Operations - Reverba Global

Reverba Globalthunder bay, on, ca
Full-time

We are open to candidates is the following Canadian provinces: ONT, AB, QC, MB.Help elevate real patient voices and amplify the experiences that move healthcare forward.At our company, we believe t... Show more