Product Manager (Warranty/Insurance/Financial Services)

The Organization

LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. LGM brings innovation, quality, service and profitability to its dealer partners through a full suite of products and services distributed in a cutting-edge, ethical and transparent manner. Since 1998, LGM has been successfully supplying quality products backed by leading training and now supports over 1,800 Canadian franchised new car dealerships. Dealer partnerships are complimented with the strong backing and support of their automotive manufacturing brands, which include BMW/MINI, Kia, Mazda, Volvo, Jaguar/Land Rover Range Rover, Mitsubishi Motors, Polestar and Motorrad.

The Job

The Product Manager is responsible for product innovation and managing the company’s suite of products throughout the product lifecycle. Equally the role serves as a strong Project Manager. The role encompasses a close working relationship with Marketing, Sales, Underwriter, Actuary, and OEM to ensure revenue and customer satisfaction goals are achieved. The Product Manager is a business leader with accountability for product strategy, product design, P&L, stakeholder relationships, and end to end product releases. Prior experience as a Product Manager in insurance (life/LLQP) or financial services in a regulatory compliance industry would be ideal. Project Management experience is also a desired skillset.

Key Responsibilities:

• Lead product development and manage products through their life-cycle. Engage cross-functional departments including sales, customer service, claims, finance, communications, training, data & reporting, and software development to execute on our vision
• Be the consumer voice, advocate and evangelist on behalf of the organization. This role is required to ensure that all internal stakeholder needs are met, but at the same time, remain dedicated to revolutionizing the consumer experience.
• Be the product subject matter expert in the company and attain a thorough understanding of the existing product suite.
• Create and execute research plans to ensure products are relevant and competitive for the customer and the end consumer.
• Create business plans and project plans for the launch of new products and enhancement of current products.
• Lead cross functional teams to develop and manage timelines/milestones, plans and task requirements for all deliverables.
• Be the primary point of contact for external department stakeholders and gather deliverable requirements for the marketing team.
• Be primary contact on cross-functional projects and product launches.
• Manage the review and approval process with team leads/managers.
• Communicate commitments and any changes to deliverables or timelines to internal and external stakeholders.
• Build and maintain status reports, capacity plans, product guides, manuals and other documentation.
• Proofread / test deliverables for accuracy.

Core Competencies:

• Communication – Able to clearly and articulately present information in both spoken and written word.
• Collaboration – Develops positive relationships with others in order to build consensus, morale and commitment to goals and objectives.
• Innovation – Displays the ability to think outside of the box in order to develop creative and new solutions that meets current and future needs.
• Flexibility – Easily adapts to changing environment and resources.
• Productivity – Strives to consistently achieve excellence in all tasks and goals.
• Accountability – Takes personal ownership and responsibility for the quality and timeliness of work commitments and decisions.

Required Skills:

• Fully competent in product design, implementation and promotion.
• Demonstrated success in marketing strategy, management and implementation.
• Proven ability to work with & influence cross-functional departments.
• Demonstrated ability to manage multiple projects – work prioritization, time management and planning.
• Ability to prepare executive level presentations of product solutions, marketing strategies, launch plans and risk assessment.
• Ability to analyze markets and competitors and react to changes which impact the current product plan.
• Proficient Project Management skills.
• Proficient with Microsoft Office software.
• Excellent written and verbal communication skills.
• Must have strong analytical skills and be detail oriented.

Education:

• Post-secondary education in Business Administration or related discipline.
• Completion of the Life License Qualification Program (LLQP) is an asset.

Experience:

• 5+ years’ experience in a marketing and product management role.
• Exposure to F&I related products in the automotive industry an asset.

What We Offer

• Hybrid work model
• The compensation range for this position is $90,000 – 115,000 + bonus.
• A competitive compensation package, including a comprehensive health benefits plan, Group RRSP, performance bonus, health and wellness benefits, and education sponsorship.
• Four paid days annually to "give back" to the community, along with your birthday off.
• A vehicle rebate program of up to $400 per month.

Ready to Shape the Future of Customer Experience?

Apply now at lgm.ca/careers

Required Skills


Required Experience