Senior Resolution Officer Lead

Job Description

What is the opportunity?

We are looking for a Senior Resolution Officer Lead to support the Finance and Business Partners of FSS (Financial Shared Services) Accounting Services with respect to the provision of the Specialized Services provided by FSS.
This includes but is not limited to Accounts Receivable and processing of Journal Entries, Top Side and Adjustment Capture adhering to strict timelines and service delivery metrics for all processes and act as a liaison to partners for problem identification and resolution, service quality and initiative delivery.

What will you do?

• Organizing, implementing, directing and evaluating the organization's administration function and performance.
• Responsible for the ownership of journal entry and Accounts Receivable processing. The role also serves as the first point of escalation for business partners/business units for problem resolution, both for journal entry processing and accounts receivable. Acts as Journal Entry & AR COE Expert for client and partner issues, ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.
• Managing staff performing office support duties and assisting office staff with day-to-day projects as required.
• Identifying and implementing systems to streamline and gain efficiencies in work processes. Organizing and coordinating projects and events.

What do you need to succeed?

Must-have:

• 2+ years in accounting, financial operations, or transaction processing roles.
• Proficiency in financial systems/ERP tools and Microsoft Office Suite.
• Strong analytical, problem-solving, and communication skills; ability to work independently and in teams.
• Availability for extended hours during critical financial periods (month/quarter/year-end).
• Bachelor’s degree in Accounting, Finance, or related field (or equivalent experience).

Nice-to-have:

• Experience working in financial institutions or banking sector in financial institutions.
• Familiarity with financial regulations and internal control frameworks.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Quality Management, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-23

Application Deadline:

2026-07-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.