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Johnson Service Group
Digital Experience CoordinatorJohnson Service Group • Calgary, AB
Digital Experience Coordinator

Digital Experience Coordinator

Johnson Service Group • Calgary, AB
8 days ago
Job type
  • Full-time
Job description

Our client is seeking a Digital Experience Coordinator to support digital communications, content publishing, creative production, analytics reporting, and digital experience initiatives across enterprise digital channels.

Must Have skills
  • 1 to 4 years of experience in digital media, graphic design, web administration, or a related field.
  • Experience publishing content using a content management system, including content updates, page creation, document publishing, quality assurance, reviews, approvals, and version control.
  • Experience supporting digital content and assets in alignment with accessibility, governance, usability, metadata, and brand standards.
  • Essential experience with Adobe Creative Suite, including Illustrator and InDesign, as well as Microsoft Office, including Word and PowerPoint.
  • Intermediate understanding of digital analytics, user experience principles, and accessibility standards.
  • Strong organizational and project coordination skills, with the ability to manage competing priorities, meet tight deadlines, and adapt to shifting demands.


Nice to Have skills

Coursework or certifications in web content management, accessibility, digital communications, analytics, or user experience.

Understanding of experience design methodologies, including journey mapping, design thinking, and service design principles.

Experience with Figma.

Experience supporting user testing, feedback collection, content audits, and website improvement initiatives.

Experience preparing recurring performance reports, dashboards, and insights using established analytics tools and templates.

Experience supporting photography, video production, reports, presentations, infographics, and branded templates.


Responsibilities
  • Complete accurate and timely content updates, page creation, document publishing, and quality assurance activities across websites, intranet platforms, and digital engagement tools.
  • Ensure digital content and assets are consistent with brand, governance, usability, accessibility, and metadata standards.
  • Coordinate content reviews, approvals, and version control processes with internal stakeholders to maintain accuracy and consistency.
  • Support the creation and updating of branded assets, including graphics, presentations, infographics, reports, and templates.
  • Assist with photography and video production coordination and preparation.
  • Support user testing, feedback collection, content audits, journey mapping, and website improvement initiatives.
  • Monitor digital platforms for usability, accessibility, content, and formatting issues.
  • Compile monthly website and digital engagement metrics and prepare recurring performance reports and dashboards.
  • Identify and flag trends, anomalies, and potential improvement opportunities to support data-informed decisions.
  • Coordinate timelines, deliverables, meetings, approvals, and project status tracking across digital initiatives.
  • Support prioritization and workflow management for digital communications and experience design work.
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Digital Experience Coordinator • Calgary, AB

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