Customer Service Specialist

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing a global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Customer Service Specialist (Remote, Canada Wide) . If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Hourly pay range $ 37.00-39.00/hour

Remote anywhere in Canada
Hours Monday to Friday and ability to work on weekends
9:00am-6:00pm PST or 11:00am-8:00pm EST

RESPONSIBILITIES

• Provide high-level, end-to-end case management across multiple support channels (chat, phone, messaging, social platforms)
• Own case resolution from intake through final outcome, ensuring timely, accurate, and high-quality results
• Deliver personalized, hospitality-driven customer support tailored to individual needs and circumstances
• Manage high case volumes while maintaining quality, efficiency, and customer satisfaction
• Apply sound judgment to adapt workflows when needed, with appropriate escalation and management alignment
• Proactively identify opportunities to enhance user experience and recommend tailored solutions
• Communicate clearly and professionally, customizing interactions to ensure a seamless customer experience
• Collaborate cross-functionally and build strong relationships with internal and external stakeholders
• Contribute to team success by sharing insights, documenting best practices, and supporting continuous improvement
• Provide guidance and knowledge-sharing to less experienced team members
• Demonstrate flexibility, taking on additional responsibilities and adapting to evolving business needs
• Support on-call or urgent situations, including evenings and weekends as required

BASIC QUALIFICATIONS

• 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
• Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs Your skills & expertise
• Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders
• Active listening skills to understand guest needs and provide personalized recommendations and assistance
• Empathy and patience in dealing with customers, especially in high-pressure situations
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time
• Passion for delivering exceptional customer service and setting a high bar
• Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively
• Ability to adapt to new tasks and responsibilities as needed.
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
• Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools
• Language proficiency in English, other languages are a plus

BENEFITS
As a Customer Service Specialist with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.

Make the most of your experience!

Apply now!

Note: This position is open to fill an existing position, and AI is used to assist within the recruitment process.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting to request accommodations.