Description
:Our priority is to make sure we hire strong leaders who are committed to excellence in customer service, employee development, and operational efficiency, and care about the safety of our drivers and the service provided to the community.
As a Customer Service Supervisor with us, the minimum responsibilities are:
Supervise, coach, and support a team of Customer Service Representatives to ensure high performance, engagement, and service excellence
Monitor call volume, service levels, and team productivity to ensure operational targets are met
Assist with handling escalated customer inquiries, complaints, and complex billing or service issues
Oversee customer account management, including service setup, modifications, cancellations, and billing accuracy
Collaborate with internal departments (operations, dispatch, billing) to resolve issues and improve service delivery
Ensure adherence to company policies, procedures, and safety standards
Provide training, performance feedback, and ongoing development to team members
Identify opportunities for process improvement and implement solutions to enhance customer experience and efficiency
What We Need From You:
Minimum 2–3 years of high-volume Customer Service experience, with 1+ year in a supervisory or leadership role preferred
Strong leadership, coaching, and team management skills
Experience handling escalated customer issues and driving resolution
Proficiency with Microsoft Office (Word, Excel, Outlook)
Excellent verbal and written communication skills
Strong organizational skills with the ability to multitask in a fast-paced environment
What You’ll Get From Us:
Competitive Wages ($70,000 - $75,000 anually plus bonus)
Retirement Plan with company match; let us help you save for your future
Benefits; Medical, Dental, Vision
Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
Insurance: Life, Short Term/Long Term Disability
Customer Service Supervisor • , Vancouver
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