Special Events Security Agent

We are currently seeking licensed security staff to assist during the Heritage Days Festival : July 27th - August 5th

• $18/hr to start with an opportunity for for further Full or Part- time or full- time employment.
• Training will be provided if security licensed
• Professional References upon completion.

Requirements:

• Valid security license
• Availability for time period
• Khaki pants and black boots/shoes
• Transportation to Hawrelark Park
• Unifrom shirts will be provided
• Own transportaation preferred

Special Events Security Agent

Position Summary

The Special Events Security Agent is responsible for helping maintain a safe, secure, and welcoming environment for all guests, staff, and event participants. This role supports venue access control, guest screening, crowd management, and customer service while ensuring compliance with site-specific procedures and safety requirements.

The duties listed below represent the minimum requirements of the position. Additional responsibilities outlined in site-specific post orders may also apply.

Responsibilities

• Help ensure the safety and security of guests by conducting entry screening and inspections in accordance with venue policies and procedures.
• Professionally communicate venue policies regarding prohibited items and non-compliant bags or belongings that are not permitted inside the venue.
• Conduct security screenings, including bag checks and physical screening procedures when required and in accordance with applicable laws, regulations, and site procedures.
• Deliver security and customer service duties that reflect the organization's values, standards, and site-specific requirements.
• Assist guests with special requests, accessibility needs, and accommodation inquiries.
• Monitor crowd activity and promptly report suspicious behavior, safety concerns, incidents, or security risks to supervisors.
• Identify and appropriately escalate security concerns to supervisors, venue management, emergency personnel, or law enforcement when necessary.
• Complete incident reports, activity logs, and other required documentation using company-issued technology and approved software platforms.
• Consistently arrive on time for scheduled shifts, adhere to attendance expectations, follow instructions, and maintain professional appearance and uniform standards.
• Build positive relationships with guests, clients, team members, and venue staff through exceptional customer service.
• Safeguard and properly maintain company-issued equipment, including radios, access cards, keys, devices, and other assigned property.
• Perform additional duties, special projects, and assignments as required.

Qualifications & Soft Skills

• Service-oriented professional who values every guest interaction.
• Strong commitment to supporting guests, clients, and fellow team members.
• Ability to maintain a positive, professional, and approachable demeanor in fast-paced environments.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with diverse groups of people.
• Strong problem-solving and conflict-resolution skills.
• Ability to follow direction and adapt to changing priorities during events.
• Willingness to work evenings, weekends, statutory holidays, and extended event shifts as required.

Physical Requirements

• Ability to stand and walk for extended periods.
• Some assignments may require frequent stair climbing.
• Ability to regularly lift and/or move up to 10 lbs (4.5 kg) and occasionally up to 25 lbs (11 kg).
• Ability to safely move equipment weighing up to 20 lbs (9 kg).
• Reasonable accommodations will be provided in accordance with applicable accessibility and human rights legislation.

Work Environment

• Work is performed in a fast-paced event environment where noise levels may be loud to very loud during events.
• The position may require working outdoors in varying weather conditions, including heat, cold, rain, snow, and wind.
• Shift schedules may vary based on event requirements.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Successfully complete required background screening in accordance with applicable laws and client requirements.
• Must be legally entitled to work in Canada.
• Reliable transportation to and from assigned work locations.
• Complete all required training and certification programs within established timelines.
• Strong organizational, communication, and customer service skills.
• Demonstrated commitment to professionalism, integrity, and organizational values.
• Ability to meet the physical requirements of the position.

Diversity, Equity & Inclusion

Signal is committed to fostering an inclusive and respectful workplace. We welcome applications from all qualified individuals and provide equal employment opportunities without discrimination based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other characteristic protected under applicable federal, provincial, or territorial human rights legislation.