Restaurant Manager

Company Description

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Restaurant Manager for Flower & Wolf. The Restaurant Manager plays a key role in leading the overall leadership, performance, and success of Flower & Wolf. This role leads the Front of House operation, providing direction, accountability, and support to the management team while driving exceptional guest experiences, team engagement, operational excellence, and financial performance. The Restaurant Manager is expected to lead by example, develop future leaders, and create a culture focused on hospitality, collaboration, and continuous improvement.

Key Responsibilities

Leadership & Team Development

• Provide overall leadership and direction for the Front of House team.
• Lead, coach, mentor, and develop Assistant Managers and team members to achieve operational and personal success.
• Establish clear expectations and hold leaders and team members accountable to service and performance standards.
• Support recruitment, onboarding, succession planning, and talent development initiatives.
• Promote a positive workplace culture that encourages engagement, teamwork, and professional growth.
• Lead management meetings and communicate operational priorities, business objectives, and performance expectations.

Operational Leadership & Guest Experience

• Maintain overall accountability for the daily operations of Flower & Wolf, ensuring efficiency and consistency in service delivery.
• Ensure all service, operational, health and safety, and brand standards are consistently executed.
• Champion the use of systems including OpenTable and Silverware POS to optimize operations and enhance the guest experience.
• Provide floor leadership presence during key service periods while supporting Assistant Managers in daily execution.
• Champion a culture of hospitality and service excellence throughout the venue.
• Monitor guest feedback, satisfaction scores, and online reputation metrics, implementing strategies that improve guest loyalty and satisfaction.
• Resolve guest concerns professionally and effectively while identifying opportunities to elevate the overall guest experience.

Financial & Business Performance

• Drive revenue growth and maximize profitability through effective leadership and operational execution.
• Monitor labour costs, payroll, productivity, sales performance, and controllable expenses.
• Analyze business trends and develop action plans to achieve financial objectives and departmental goals.
• Support the implementation of promotions, sales initiatives, and revenue-generating opportunities.
• Drive continuous improvement initiatives that enhance efficiency, productivity, and overall operational performance.
• Support cost-control measures while maintaining exceptional service standards.

Administration & Compliance

• Serve as the primary communication link between Flower & Wolf leadership and hotel leadership.
• Manage reporting, payroll approvals, scheduling, forecasting, and administrative functions.
• Ensure compliance with all company policies, procedures, regulatory requirements, and health & safety standards.
• Maintain accurate records, documentation, and performance tracking systems.
• Support the development and execution of operational plans that align with venue and hotel objectives.

Ensure all administrative responsibilities are completed accurately and within established timelines.

Qualifications

• Valid Alberta ProServe certification required.
• Service-focused personality is essential, with a minimum of 5 years of restaurant leadership experience in a comparable high-volume food and beverage environment.
• Previous experience leading managers and large teams is strongly preferred.
• Strong financial acumen with experience managing labor, payroll, budgets, and operational costs.
• Computer literate with knowledge of Microsoft Office; prior experience with Silverware POS, OpenTable, or similar systems is considered an asset.
• Excellent communication, coaching, and leadership skills.
• Proven ability to develop teams, drive accountability, and achieve operational results.
• Results-oriented with strong organizational skills, attention to detail, and the ability to perform in a fast-paced environment.
• Available to work a schedule that reflects the business levels and operational needs of the venue and hotel.
• Demonstrated ability to lead by example, motivate teams, and deliver exceptional guest experiences.
• Embrace the company brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequent movement between the entrance, dining room, and service areas.
• Occasional lifting of menus, supplies, and restaurant items.
• Ability to maintain composure and efficiency in a fast-paced, high-volume environment.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. We offer a competitive benefit program including medical, dental, vision, retirement savings and an employee and family assistance program.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Integrity:
We build trust through mutual respect and being authentic.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

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