Position Overview:
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all activities required to ensure a safe opening and closing process. CXMs are accountable for delivery of customer service within the store by: coaching associates, and addressing customer service escalations. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following policies. CXMs will provide input to the Store Manager and Assistant Store Managers on Associates performance through ongoing performance management, and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.
Key Responsibilities:
Customer Service
People
Manager on Duty
Competencies:
Skills:
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Education:
Minimum Years of Work Experience:
Minimum Leadership Experience:
Certifications:
Other Requirements/Assets:
CUSTOMER EXPERIENCE MANAGER- RED DEER STORE • Red Deer, AB, CA
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