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Field Supervisor (Electronic Devices)Techaid • Laval
Field Supervisor (Electronic Devices)

Field Supervisor (Electronic Devices)

Techaid • Laval
30+ days ago
Job type
  • Full-time
Job description

Our client, a well known company specializing in the restoration and repair of electronic devices and appliances, is seeking a Field Supervisor for the Greater Montreal area. You will be responsible for coordinating field team activities, supporting daily operations and ensuring service excellence.

  • Provide leadership, guidance, and support to the team of field service technicians during customer site service calls;
  • Ensure the quality of work, adherence to timelines and customer satisfaction;
  • Participate in the recruitment, training and development of team members;
  • Coordinate daily operations with various internal services;
  • Review technical files and provide support on cases requiring additional intervention;
  • Identify operational problems, improve processes and optimize productivity;
  • Build and maintain strong relationships with customers, insurance providers, suppliers, etc.;
  • Manage the vehicle fleet and ensure the availability of resources required for field operations;
  • Ensure compliance with health and safety company policies;
  • Contribute to the achievement and continuous improvement of department KPIs.

Requirements:

  • DEP or DEC in Electronics, Appliance Repair, or a related field;
  • 10 to 15 years of experience in a technical role working with electronic devices or appliances;
  • 3 to 5 years of experience as a field service technician;
  • 3 to 5 years of experience in team supervision, operations management or personnel coordination;
  • Strong experience in the diagnosis, maintenance and repair of electronic equipment or appliances in a commercial or industrial environment;
  • Excellent communication skills;
  • Valid driver's license and availability to travel throughout the Greater Montreal area;
  • Fluent French, English (technical documentation).
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Field Supervisor (Electronic Devices) • Laval

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