Tier 2 IT Technician - Microsoft 365, Cybersecurity

Salary: $65,000 - 65,000 per year

Requirements:

• We require at least 5 years of IT support experience in an MSP environment.
• We require a minimum of 2 years in a Tier 2 or higher support role.
• We are looking for strong experience with the Microsoft stack, including Windows Server and Microsoft 365.
• We need solid networking knowledge, including TCP/IP, DNS, VPNs, and firewalls.
• We expect proven troubleshooting ability.
• Experience with cybersecurity is important, and genuine interest in the field is essential.
• Experience with Mac or Linux is an asset.
• We require a valid Class 5 drivers licence and a reliable vehicle.
• We require the ability to travel occasionally within Calgary and the surrounding area.
• We require flexibility for occasional after-hours or extended shifts to support client needs.
• English fluency is required.
• We require candidates to be based in Calgary, AB.
• We require experience in a Tier 2+ MSP environment.

Responsibilities:

• We provide Tier 2+ support across desktops, servers, networks, and cloud environments.
• We troubleshoot Windows and Mac computers, Windows Server, printers, and network hardware.
• We administer Microsoft 365 services, including Exchange Online, SharePoint, and Teams.
• We support backups, business continuity, and disaster recovery processes.
• We configure and maintain firewalls, VPNs, and endpoint protection tools.
• We deliver support mainly from our office, with onsite client visits as needed.
• We keep technical documentation accurate and current.
• We handle additional tasks and projects in a fast-moving, client-focused environment.

Technologies:

• Cloud
• Hardware
• Support
• Linux
• Microsoft 365
• Network
• SharePoint
• TCP/IP
• Windows
• Office 365
• Security

More:

We are Evolution IT, a fast-growing Calgary-based managed IT and cybersecurity provider supporting small and medium-sized businesses across Alberta. We help our clients stay secure, productive, and up to date through responsive, relationship-driven IT support, cybersecurity services, and cloud solutions. We are a collaborative, close-knit team where ideas are valued and work has real impact. You will gain hands-on experience across a wide range of technologies, tackle meaningful challenges, and continue developing through learning and certification opportunities. This role offers variety, direct access to leadership, room to grow professionally and technically, and a competitive compensation and benefits package that includes health and dental coverage, paid vacation, mileage reimbursement, training support, performance incentives, and growth opportunities into more senior roles.

last updated 42 week of 2026