Talent.com
Enverus
Email Customer Support - 2646Enverus • Calgary, Alberta
No longer accepting applications
Email Customer Support - 2646

Email Customer Support - 2646

Enverus • Calgary, Alberta
30+ days ago
Job type
  • Full-time
Job description

Description

Why YOU want this positionEnverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries. We are currently seeking a highly driven Application Support Analyst. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest-growing sector. Enverus is the right company at the right time.Performance Objectives

  • Provide Tier 1 support for our products mainly through email, with occasional phone or screen-sharing assistance.
  • Write clear, concise, and professional emails to build rapport with our customers and drive high customer satisfaction.
  • Document all relevant information related to customer requests in an organized, structured manner.
  • Provide customers with updates on unresolved issues.
  • Follow department and Enverus processes and procedures.
  • Be accountable for overall individual/team productivity and performance through personal contributions (achieving set KPIs).
  • Collaborate with team members and participate in team discussions.
  • Investigate data and product-related issues, escalate product bugs or data issues to the second-line level, and thoroughly document pertinent information to enable resolution and anticipate follow-up questions.
  • Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product.
  • Educate customers to help them gain value from our suite of products
  • Regular and predictable attendance for the designated shift, which may include rotating holiday support.

Competitive Candidate Profile

  • 3+ years of experience in application support roles or similar client-facing roles, including handling customer inquiries via email
  • Bachelor’s Degree
  • Exceptional written communication skills are mandatory.
  • Strong command of English grammar and professional writing required.
  • Enjoy working with people with a kind and patient demeanor.
  • Demonstrate strong organizational, analytical, and interpersonal skills, including listening and empathy.
  • Possess advanced knowledge of MicrosoftApplications, especially Excel.
  • Understand CRM systems, e.g., Salesforce; experience is an advantage.
  • Have prior exposure to Jira, Microsoft Teams, and Confluence (preferred).
  • Be self-disciplined, resourceful, proactive, and productive; comfortable in a fast-paced, changing environment.
  • Show proven ability to work under pressure and deliver results.
  • Handle quick context changes and multitask effectively.
  • Thrive in a team environment and contribute actively to group discussions.
  • Anticipate follow-up questions and address concerns proactively.
  • Demonstrate resilience and maintain a positive approach to change and challenges.

Additional RequirementApplicants will complete a written test as part of the selection process to assess clarity, grammar, and professional tone in written communication.

Create a job alert for this search

Email Customer Support - 2646 • Calgary, Alberta

Similar jobs

Email Specialist | Upto $90/hr Remote

Crossing HurdlesCalgary, AB, CA
Remote
Full-time

This range is provided by Crossing Hurdles.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from Crossing Hurdles.A... Show more

 • Promoted

Remote Customer Support Specialist — 3-Month Contract

Crypto Pro NetworkCalgary, AB, CA
Remote
Part-time +1

A financial services innovator is seeking a Part-Time Customer Support Representative for a 3-month contract.This remote position requires candidates to reside in Canada and offers flexible hours.R... Show more

 • Promoted

Remote Inbound Call Center Rep – Customer Support

MCICalgary, AB, CA
Remote
Full-time

A leading Business Process Outsourcing company is seeking a Remote Inbound Call Center Representative.You will be responsible for answering customer inquiries, providing information about products,... Show more

 • Promoted

Bilingual Remote Customer & Tech Support Specialist

ConcentrixCalgary, AB, CA
Remote
Full-time

A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Show more

 • Promoted

DTC Email & SMS Growth Lead

BedfordCalgary, AB, CA
Full-time

A growing DTC marketing agency in Canada is seeking a strategic thinker to manage and grow their lifecycle marketing programs across email and SMS.The role involves developing high-converting campa... Show more

 • Promoted

Consultant for Employer Support Services

McBride Career Group Inc.Calgary, AB, CA
Full-time

Impact the lives of Albertans by joining MCG Careers as an Employer Advantage Consultant in Calgary.This full-time role is focused on empowering employers for better hiring outcomes.At MCG Careers,... Show more

 • Promoted

Customer Support Representative, Tax Software - REMOTE

Working SolutionsCalgary, AB, CA
Remote
Temporary

Working Solutions seeks engaging and tech savvy independent contractors to provide customer support to.No prior tax experience needed for this role*.In this role, you will assist customers with sof... Show more

 • Promoted

Support Specialist for Client/Customer Success

ShowpassCalgary, AB, CA
Full-time

Become a vital part of Showpass as a Support Specialist focusing on Client and Customer Success in Calgary, AB.Deliver outstanding support across multiple channels for a diverse range of events.Thi... Show more

 • Promoted

Remote Email & SMS Growth Specialist for E‑commerce

Aplo GroupCalgary, AB, CA
Remote
Full-time

A leading e-commerce growth firm is seeking an Email & SMS Marketing Specialist to implement marketing strategies for e-commerce merchants.This remote role requires a minimum of 2 years in e-commer... Show more

 • Promoted

Customer care online

Leakstory JobsCalgary, AB, CA
Full-time

The nature of this Job is an entry-level Job and no prior experience is required to start earning money.To Get started with us, make sure you follow and read these 3 simple Steps;.Fill in your Info... Show more

 • Promoted

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareCalgary, AB, CA
Remote
Full-time

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more

 • Promoted

Remote Bilingual Tech Support & Customer Care

ConcentrixCalgary, AB, CA
Remote
Full-time

A leading customer experience company is looking for candidates to handle customer inquiries and provide support via calls or internet communication.The ideal candidate is bilingual in English and ... Show more

 • Promoted

Airbnb Premium Support Customer Specialist

TraveltechessentialistCalgary, AB, CA
Full-time

Elevate the customer experience at Airbnb as a Premium Support Customer Specialist in Ireland.This full-time role demands high-level bilingual service in English and French.As a CS Specialist in Pr... Show more

 • Promoted

Remote Bilingual Customer & Tech Support Specialist

ConcentrixCalgary, AB, CA
Remote
Full-time

A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more

 • Promoted

Remote Entry-Level Customer Support Associate

Leakstory JobsCalgary, AB, CA
Remote
Full-time

A market research company is hiring for an entry-level position that requires no prior experience.Responsibilities include data entry, online surveys, and various administrative tasks.Ideal candida... Show more

 • Promoted

Customer Support Specialist: Bilingual and Home-Based Role

ConcentrixCalgary, AB, CA
Remote
Full-time

Join a fulfilling career as a Bilingual Customer Support Specialist.Work remotely, using your English and French fluency to provide outstanding assistance and build customer loyalty.This role requi... Show more

 • Promoted

Entry-Level IT Support Analyst

NanalysisCalgary, AB, CA
Full-time

Step into the IT realm as an Entry-Level IT Support Analyst.Provide essential technical assistance with a focus on customer satisfaction and effective communication in a collaborative workspace.As ... Show more

 • Promoted

24/7 Hosting Support Engineer | Azure DevOps Releases

AssetWorks IncCalgary, AB, CA
Full-time

A technology solutions provider is seeking a Technical Support Engineer – Hosting Operations in Calgary, Alberta.The role involves supporting application installations, executing deployments throug... Show more

 • Promoted

Senior Customer Support Engineer

Hamilton Motor CompanyCalgary, AB, CA
Full-time

Hamilton Motor Company is a leader in automotive technology, offering premium aftermarket solutions that modernize the driving experience.We sell modules and replacement screens that update the inf... Show more

 • Promoted

Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

ConcentrixCalgary, AB, CA
Remote
Full-time

Industry: Customer Service/Technical Support in the Remote Workforce.Why consider this job opportunity.Competitive salary based on the position offered.Incentives and performance‑based bonuses.Oppo... Show more