Manager IT Systems and Applications

About Our Client

Our client is a dynamic, growing organization that values operational excellence, agility, and continuous improvement. Operating with a lean and highly efficient IT team, they provide a fast-paced environment where technology is a critical driver of business success. They are seeking a versatile IT leader who thrives in small-to-mid-sized organizational structures, enjoys "owning the technology stack," and can balance high-level strategic governance with hands-on execution. This role offers the unique opportunity to make a tangible impact across distributed teams while driving the company’s modern cloud infrastructure forward.

Responsibilities

As the IT Systems & Applications Lead, you will take end-to-end ownership of IT operations, applications, and infrastructure. Your primary responsibilities include:

• Team Leadership & Service Delivery: Lead, mentor, and coach the IT Service Desk team. Manage SLA performance, track service delivery metrics, handle complex technical escalations, and jump in to assist with hands-on break/fix support when necessary.
• Identity & Access Management (IAM): Oversee enterprise identity governance using Azure AD / Entra ID. Configure Single Sign-On (SSO) across applications, implement role-based access controls, and strictly enforce Multi-Factor Authentication (MFA) and routine access reviews.
• Cloud & Platform Administration: Manage the core Microsoft Azure platform, including resource allocation, cloud architecture governance, and proactive cost optimization.
• M365 & SharePoint Governance: Own the Microsoft 365 environment, including user lifecycle management (provisioning/deprovisioning), license optimization, and Exchange Online mail flow. Architecture and administer SharePoint Online site structures, libraries, and access permissions.
• Infrastructure & Network Oversight: Monitor network infrastructure, ISPs, connectivity, and firewalls. Manage domain registries, DNS records, and the end-to-end SSL certificate lifecycle.
• Security & Endpoint Management: Coordinate organization-wide security awareness training. Deploy device management and endpoint security policies using Microsoft Intune, and apply Data Loss Prevention (DLP) controls.
• Enterprise Applications & Data Governance: Administer user provisioning, role assignments, and access auditing for enterprise platforms (ERP/CRM), with a preference for Dynamics 365. Champion data integrity and lifecycle management.
• Project Management & Process Improvement: Lead internal IT projects utilizing structured methodologies (Agile, Waterfall, or hybrid). Identify operational inefficiencies, apply Lean or continuous improvement concepts, and maintain transparent project dashboards.
• Vendor & Compliance Governance: Draft and maintain rigorous technical documentation, change control processes, and enterprise architecture frameworks. Manage third-party IT vendors, ensuring they meet or exceed performance SLAs.

Requirements

To be successful in this role, you must be a versatile technical generalist who has operated across multiple IT domains rather than a siloed specialist.

Experience & Attributes:

• Lean Environment Proven Track Record: Substantial experience working in small-to-mid-sized organizations where you were deeply involved in—or solely responsible for—most areas of IT operations.
• Distributed Team Support: Prior experience supporting global or geographically distributed teams is highly preferred.
• Mindset: A strong balance of technical execution, natural leadership capability, process discipline, and an audit-ready compliance mindset.

Technical Skills & Expertise:

• Microsoft Suite Expertise: Advanced hands-on experience with Microsoft 365 Administration, Exchange Online, and SharePoint Online governance.
• Identity & Cloud Security: Deep proficiency in Azure AD / Entra ID, SSO integrations, MFA deployment, and Intune/DLP endpoint management.
• Azure Infrastructure: Solid foundational understanding of Microsoft Azure cloud resource management and cost containment.
• Core Networking: Solid grasp of firewalls, DNS management, and SSL security.
• Business Applications: Experience with ERP/CRM system administration (Dynamics 365 Business Central or CRM is a strong asset).
• Frameworks: Familiarity with project management tracking tools and Lean/continuous improvement methodologies.

AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.