Senior Product Manager – Platform Services

Job Title

Senior Product Manager – Platform Services

Location

Hybrid Mississauga or Canada – Remote (Hybrid within commutable distance to Mississauga or Salt Lake City office)

Travel Requirements

• Travel to office events: onboarding, team events, semi‑annual and annual team meetings.
• Hybrid mode: weekly/bi‑weekly/monthly events in the office with your team.
• Remote mode: travel to Mississauga and/or Salt Lake City office for required events.

Job Summary

As a Senior Product Manager – Platform Services at PointClickCare, you will contribute to the vision and strategy of foundational platform capabilities that power products across the company. You will define and own roadmaps, and drive the execution and delivery of APIs and shared services that deliver value to internal product teams and end users.

Key Responsibilities

• Own strategy and the multi‑year roadmap for your product areas, achieving strategic outcomes and increasing wallet share.
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
• Prioritize product investments and trade‑offs using data‑driven analysis and good judgment to create a compelling business case and quantify return on investment.
• Engage with User Experience, Engineering, Technical Writers, and other product managers using agile processes and Design Thinking to ensure concepts are valuable and feasible.
• Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
• Understand the broader product portfolio and how solutions work together to create value for customers.
• Participate in industry events and lead customer and partner facing engagements as a product expert.
• Understand the competitive landscape.
• Inspire, energize, and motivate cross‑functional teams.

Required Skills & Qualifications

• Bachelor’s Degree in computer science, engineering, or a related technical field of study.
• 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer‑facing capabilities.
• Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.
• Experience working in healthcare technology is a plus.
• Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
• Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency to day‑to‑day product work, including research, analysis, writing, and stakeholder communication.
• Strong written and oral communication skills with internal and external stakeholders.
• Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus.
• Experience managing SaaS or PaaS products.

Salary & Benefits

Salary range: $133,200 – $148,000 (Canada) + bonus + benefits. The range is the target for new hire salaries for this position across all Canada locations. Individual compensation within the range is determined by job‑related skills and knowledge, relevant experience, and/or work location.

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition and more

Equal Employment Opportunity

PointClickCare ensures equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com for accommodations.

When you apply for this position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. If you have any questions about how PointClickCare uses or processes your information, please contact recruitment@pointclickcare.com. PointClickCare is committed to information security. By applying to this position, you commit to following our information security policies and procedures.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

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