Senior IT Application Support Analyst - RUN

Job Description
We are seeking a high-caliber Senior IT Application Support Analyst (RUN) on behalf of a premier leader in the Canadian insurance and financial services sector. In this pivotal role, you will champion the operational stability of business-critical production applications. Navigating a dynamic, high-volume environment that balances complex legacy systems with cutting-edge technologies, you will apply rigorous diagnostic skills to resolve incidents efficiently. This mandate is perfect for an agile problem-solver who enjoys technical challenges and is looking for a role with a strong potential for long-term internal permanent placement.

Advantages
Competitive Compensation: Attractive market rates aligned with your specialized expertise.

Work-Life Balance: Standard 35-hour work week with a predictable schedule.

Hybrid Flexibility: Enjoy a blend of remote autonomy and collaborative onsite touchpoints in either Montreal or Quebec City.

Career Runway: High visibility within the organization with a strong preference for transitioning into a permanent internal position post-mandate.

Modern Tooling: Access to next-generation AI productivity suites and collaborative DevOps frameworks.

Responsibilities
Diagnose, isolate, and resolve high-priority application incidents (P1/P2) efficiently under pressure.

Lead comprehensive root-cause analysis (RCA) to implement sustainable solutions and prevent recurring system anomalies.

Coordinate and actively participate in major incident response efforts, ensuring clear communications during crisis scenarios (bridge calls, executive updates).

Partner cross-functionally with internal IT stakeholders and business units to optimize application dependability.

Drive continuous improvement in support practices by leveraging automation and integrating artificial intelligence utilities.

Document technical findings, architectural dependencies, and temporary workarounds to enrich the team's internal knowledge base.

Qualifications
At least 5 years of dedicated expertise in IT application support (RUN operations) with a heavy focus on critical incident management.

Strong technical familiarity with legacy environments (Mainframe, AS400, batch processing, file transfers, and multi-system data flows).

Proficient with Azure DevOps for tracking work items, monitoring pipelines, and managing issues.

Hands-on experience using AI-assisted tools (e.g., GitHub Copilot or similar AI capabilities) to accelerate log analysis and pattern detection.

Solid capability in executing SQL queries for troubleshooting and data validation.

Exceptional autonomy and critical thinking; comfortable navigating ambiguous environments with sparse documentation.

Professional fluency in French.

Our client operates in Canada. The company takes all reasonable steps to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires it when necessary and its existing bilingual employees are unable to perform these duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (both spoken and written). In particular, this position will require the employee to interact with centralized internal departments (e.g., Operations / HR / Finance / Legal / Contracts / Sales) that support the organization in Canada and that do not speak French.

Summary
Location: Quebec City or Montreal, QC (Hybrid)

Duration: Full-time contract until March 31, 2027 (With strong permanent conversion potential)

Schedule: 35 hours/week

Position Type: Contract / Consultant

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.