This is a fully remote position open to candidates based in Canada.
Overview
This role sits within Anovia's Global Voice Operations team, supporting enterprise clients with complex Avaya communication environments. Day to day, the Specialist provides Tier 2 technical support across Avaya Communication Manager, Session Manager, System Manager, and related platforms, working ticket queues within defined SLAs, capturing detailed troubleshooting documentation, and collaborating with end users and field technicians to resolve call quality, configuration, and infrastructure issues in VoIP environments.
The ideal candidate brings 3 to 5 years of hands-on Avaya experience and a strong foundation in VoIP, SIP, and networking protocols. They communicate technical concepts clearly, work methodically under pressure, and thrive in a remote, distributed team. Schedule flexibility is a genuine requirement, as some weekend and on-call availability is part of the role.
Responsibilities
Requirements
Nice to Have
Candidates with experience in any of the following areas will be given preference:
About Anovia
With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe.
At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters.
To explore additional career opportunities, visit www.anovia.com/careers.
Anovia is an equal opportunity employer.
Technical Support Specialist, Avaya Tier 2 • Canada
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