End User Services - Audit and Controls

Job Description

What is the opportunity?

The Technology Infrastructure Risk Manager will play a critical role in driving risk governance, compliance, and controls integration for RBC Technology Infrastructure (TI). This role will form the Audit and Controls team within End User Services Technology Risk, responsible for ensuring technology risk compliance, audit readiness, and effective remediation across RBC and affiliate technology organizations.

What will you do?

Risk Governance & Compliance

• Collaborate with IT departments (cloud, mainframe, database, middleware, operations, DR), enterprise risk, security teams, and 2LOD to ensure RBC and CNB technology maintains compliance across technology-related Risk, Audit, and Regulatory findings

• Monitor and manage Key Risk Indicators (KRIs): IAM, ITSM, Issue Management, Audit, Vulnerability and Patch Management, EOL, TSS, Openshare, NPID

• Ensure compliance with regulatory, internal risk, and audit expectations while fostering a culture of proactive risk management

Controls & Documentation Leadership

• Design, document, and maintain control procedures and frameworks for technology infrastructure

• Develop comprehensive audit-ready documentation including control matrices, risk registers, and audit closure packages

• Execute evidence collection for risk controls within End User Services

• Create clear, detailed remediation documentation and audit-ready deliverables

Remediation Management

• Partner with technology owners to document, manage, and drive remediation plans ensuring risk compliance and technology integration between CNB and RBC

• Manage multiple risk remediation projects simultaneously, prioritizing initiatives for timely completion

• Lead the Audit and Controls team in tracking and reporting remediation status to stakeholders

Team Leadership

• Build and lead a high-performing Audit and Controls team

• Mentor team members on audit methodologies, control frameworks, and technical documentation standards

• Oversee quality and consistency of audit deliverables and compliance documentation

What do you need to succeed?

Must Have:

• Minimum of 5 years in IT Risk Management or Internal Audit capacity, with strong focus on controls, remediation, and compliance

• Understanding of risk management frameworks and standards (regulatory compliance, enterprise risk, internal controls, SOX, ITGC)

• Expert technical writing ability for control procedures, audit documentation, and audit closure packages

• Exceptional relationship-building and stakeholder management skills across diverse functions and organizational levels

• Proven ability to manage and prioritize multiple risk remediation projects simultaneously

• Industry framework knowledge: ITIL, NIST, COBIT, FedRAMP, FFIEC

Nice to Have:

• Expertise with UK and APAC regulators

• Industry certifications: CPA,CISA, CRISC, CISM, CISSP, CIA, PMI

• Project management experience

• ITSM/ITIL practitioner background

What's in it for you?

• Comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, and stock where applicable

• Leaders who support your development through coaching and mentoring

• Ability to make a meaningful difference and lasting impact on enterprise risk management

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work as part of a global organization

• World-class training programs in financial services

#LI-POST

Job Skills

Adaptability, Auditing, Commercial Acumen, Communication, Detail-Oriented, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Results-Oriented, Technical Content Writing, Technical Risk, Technical Writing, Technical Writing Documentation, Writing Technical Documents

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-26

Application Deadline:

2026-07-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.