Community Manager ( ModSpace)

Strong work ethic. Strategic thinker. Team player. Thrive this sound like you If so this position may be for Armour Group Limited is one of the leading property development and management companies in Atlantic Canada. With its dedicated team of professionals The Armour Group Limited continues a proud history of creating a sense of place in Nova Scotia carefully designing developing constructing and operating some of our regions most iconic buildings including the Queens Marque District Westway Park Park Place Centre and Founder Square. With more than 50 years of history locally this family-owned firm remains committed to a principled approach to development ensuring that our buildings are environmentally sustainable and integrated into the communities they serve. If you share our values and would like to work with skilled professionals Armour is presently seeking a Community Manager to join our local team at our HRM are currently seeking a Community Manager to join our team and support our Modspace coworking portfolio across the Halifax Regional Municipality (with occasional support at additional properties across Nova Scotia and New Brunswick).Reporting to the General Manager (GM) the Community Manager (CM) is responsible for the overall member experience and daily operational success of our coworking spaces. As one of the faces of the community the CM plays a critical role in fostering strong relationships ensuring seamless operations and delivering an exceptional welcoming and productive environment for members. The CM oversees member satisfaction across multiple sites provides support to Member Services Coordinator (MSC) staff and serves as a key liaison between onsite teams management and members. This position is based inoffice following a rotational sitevisit schedule with occasional travel to additional properties in NS and Community Manager youll get to:Serve as a point of contact for members cultivating strong relationships and trust while acting as a liaison between onsite staff the General Manager and internal a welcoming collaborative atmosphere through proactive and support member onboarding orientations tours and movein/moveout member inquiries requests and concerns promptly escalating issues as high retention levels with a particular focus on renewal daily coworking operations across multiple locations ensuring consistent service regular site inspections reporting material issues following through on resolutions and ensuring corrective actions are and collaborate with site teams to uphold service standards professional presentation and compliance with membership SOPs (including move-in/move-out procedures) are followed refined and improved where necessary. Polish existing SOPs and support the development of new procedures as and monitor onsite operational expenditures and ensure timely processing of guidance and daily operational support to onsite MSC staff are well trained represent the brand professionally present a professional image and understand service staffing coverage across the portfolio including filling in onsite when operational coverage is membership growth efforts through tours followups and relationshipbased engagement with emphasis on expansion and growth of existing with the GM to support membership growth and retention in tours lead follow-ups and reinforce positive occupancy high rate of retention particularly at stages of renewalEnsure operational considerations are integrated into all occupancy and contribute to member communications ensuring clarity consistency and alignment with brand voice and company accurate billing for all add-ons and additional service-related matters and membership accurate and organized member information agreements and digital files and vacancy levels turnovers and compliance with budgetary input and contribute to the preparation of annual operating and capital input on operational efficiencies service enhancements and community-building analytics operational metrics and reporting requirements related to member services and site were looking for:Experience in tenant/member services coworking hospitality property management or client supporting or managing teams; remote/virtual team management experience an emotional intelligence with excellent interpersonal and communication attention to detail organizational skills and commitment to problem-solving ability with a customer-focused to manage multiple priorities in a fast-paced multi-site level of professionalism and discretion; strong commitment to with analytics operational reporting tools and basic technology drivers license and reliable access to a vehicle (required).Whats in it for youComprehensive Health and Dental BenefitsEmployer RRSP planPaid vacation daysPaid sick daysEmployee Assistance ProgramContinuing education supportDiscounts at selected Freehand restaurantsDiscounts at GoodLife FitnessAccess to on-site fitness facilitiesOpportunity for internal career growthWorking along side a collaborative team of likeminded individualsMany professionals who thrive in property and community management come from diverse backgrounds such as hospitality administration facilities or customer service. If you bring ambition transferable skills curiosity and a passion for community-focused work we would love to meet Armour Group is a family organization we value our employees and their well-being. If you would like to join an organization at which you can have work life balance career growth long term job stability and an opportunity to positively contribute to the Maritimes this position may be for you!Qualified applicants are invited to submit their resume and cover letter to The Armour Group Limited is an equal opportunity employer. While we thank all applicants only those selected for an interview will be contacted.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1