Talent.com
Voyago
IT Support SpecialistVoyago • London, Ontario, Canada
No longer accepting applications
IT Support Specialist

IT Support Specialist

Voyago • London, Ontario, Canada
14 days ago
Salary
CA$45,000.00 yearly
Job type
  • Full-time
Job description

Description

Voyago is currently hiring a Full-Time IT Support Specialist for an existing vacancy in London Ontario.

Your Role:

Reporting directly to the IT Manager this role supports the day-to-day IT operations through the IT Helpdesk.

Please note: this role is not remote and does require you to be onsite in our London Ontario office.

Primary Duties:

  • Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on Priority
  • Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update internal customer status and information
  • Pass on any feedback or suggestions by internal customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Performs miscellaneous job-related duties as assigned

The salary range for this role is $45000 to $55000 based on experience and certifications.



Requirements

Your profile

  • You posses a College diploma or equivalent in IT related field
  • You have at least one year of experience in a similar role
  • You have advanced experience with Windows OS environment Microsoft 365 and its suite of applications (Teams SharePoint and etc.)
  • You have working knowledge of Ticket management platforms
  • You have experience working with Smartphone and Tablet OS (eg. Android & iOS)
  • You bring strong technical knowledge analytical and problem-solving skills
  • You work well in a team setting
  • You posses a full G license with a clean drivers abstract
  • You can provide a clean criminal record search
  • You have effective communication skills
  • You are highly organized and able to multitask
  • You have exceptional customer service skills
  • You are able to work onsite in our London Ontario location
  • Monday to Friday; 8 hours/day; After hours on-call rotation.



Benefits

Why work for us

    • We are an Award Winning company
    • We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program a great company perks program and an Employee Referral Bonus for all staff
    • We offer assistance in professional development
    • As a subsidiary of Transdev we provide opportunities for a rewarding career with a growing global transportation provider
    • We focus on innovation and sustainable environmental initiatives
    • We support the development work-life balance and well-being of our employees
    • We build a supportive corporate culture that encourages diversity and enables our people to flourish.
    • We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
    • We offer our employees opportunities to build their own experience within a local global Group.

Sounds interesting Apply today!

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdevs Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted


Required Experience:

IC


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 45000 - 55000

Create a job alert for this search

IT Support Specialist • London, Ontario, Canada

Similar jobs

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausLucan Biddulph, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Youth Worker

YFC Southwestern OntarioMitchell, ON, CA
Full-time

Southwestern Ontario Youth for Christ/Youth Unlimited YFC.Southwestern Ontario reach their full potential by showing love and care for their whole person.We are seeking an individual to plan, imple... Show more

 • Promoted

Technical Support Specialist for Software

EventConnect, LLC.London, Ontario, Canada
Full-time

Launch your technology career as a Technical Support Specialist at EventConnect! You will provide essential software support, helping customers navigate our platform and resolve inquiries effective... Show more

 • Promoted

Driver / Warehouse Support

Noble CorporationLondon, ON, CA
Full-time

Job Overview And What We Offer You.At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates!.Start a rewarding career at our London - Newbold Prof... Show more

 • Promoted

SAP IS-U Device Management Specialist — End-to-End

Tata Consultancy ServicesLondon, ON, CA
Full-time

A leading IT services company in Ontario is seeking a Mid-Senior level SAP IS Utilities Device Management Consultant.This full-time position involves overseeing device management and lifecycle proc... Show more

 • Promoted

Specialist in Configuration Management and Contracts

General Dynamics Land Systems–CanadaLondon, ON, CA
Full-time

Step into the role of a Specialist in Configuration Management and Contracts, focusing on project coordination and stakeholder engagement.This position emphasizes data management and negotiation at... Show more

 • Promoted

SOX Compliance Specialist

VersaBankLondon, Ontario, Canada
Full-time

VersaBank is an inclusive, entrepreneurial, Schedule 1 Chartered Bank with over $4.VersaBank operates as a branchless financial institution that provides deposits and loans electronically, with inn... Show more

 • Promoted

Bilingual Tech support/Service Availability Representatives

Robertson & Company Ltd.London, ON, CA
Full-time

Bilingual Tech Support/Service Availability Representatives.Be among the first 25 applicants.This range is provided by Robertson & Company Ltd.Your actual pay will be based on your skills and exper... Show more

 • Promoted

Customer Engagement and Transaction Specialist

TDMitchell, Ontario, Canada
Full-time

Enhance customer interactions as a Transaction Specialist in banking.Facilitate financial services, resolve issues, and recommend suitable banking solutions to clients.This position involves engagi... Show more

 • Promoted

Senior Valuation Specialist - GC Investment Management

GC Investment Management LLCSt. Thomas, Ontario, Canada
Full-time

Join GC Investment Management as a Senior Assistant Vice President focused on Portfolio Valuations.This full-time role values your analytical skills and experience in multifaceted financial assessm... Show more

 • Promoted

IT Operations Specialist in Aviation Tech

ITPS Canada LtdLondon, ON, CA
Full-time

Explore a rewarding opportunity as an IT Operations Specialist with ITPS Canada Ltd.This on-site role focuses on enhancing the systems behind our aviation operations.In this role, you will manage i... Show more

 • Promoted

Telecommunications Technical Support Specialist

Insight GlobalLondon, ON, CA
Full-time

Telecommunications Technical Support Specialist.This range is provided by Insight Global.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Insight... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupSt. Thomas
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Service and Install Technician

Hudson Entry and AutomationLondon, ON, CA
Full-time

We Don’t Just Hire People - We Build Teammates.Hudson is a different kind of security, doors, automation, and locksmithing company.We’re part construction, part tech, part problem-solvers, part.We ... Show more

 • Promoted

Continuous Improvement Specialist (Lean Six Sigma Black Belt)

CONVERGIX Automation SolutionsLondon, ON, CA
Full-time

Convergix Automation Solutions is looking for a Continuous Improvement Specialist to join our growing team.Reporting to the VP PMO, Continuous Improvement and Quality, the successful candidate will... Show more

 • Promoted

Policy Support Team Lead

Forward Insurance Managers Ltd.London, Ontario, Canada
Full-time

We're looking for an experienced insurance professional to lead our Policy Support Team.This role is ideal for someone who enjoys coaching others, thrives in a fast-paced environment, and understan... Show more

 • Promoted

Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

ConcentrixLondon, Ontario, Canada
Remote
Full-time

Industry: Customer Service/Technical Support.Why consider this job opportunity.Competitive salary and potential for bonuses and incentives.Opportunities for career growth and personal development.C... Show more

 • Promoted

Inside Sales & Operations Specialist

Core & MainLondon, Ontario, Canada
Full-time

Serve as a facilitator to the sales process that may generate new sales opportunities or upsell via phone, email, or other electronic communication.Oversee responses to customer order and quotation... Show more

 • Promoted

Continuous Improvement Specialist (Lean Six Sigma Black Belt)

JMP Solutions - CanadaLondon, Ontario, Canada
Full-time

We are seeking talented and energetic individuals to join our growing team!.Greatness takes continuous evolution.That's why we're bringing together relentless problem solvers, proven processes, and... Show more

 • Promoted

Office Administration Support Work

HRS Talent SolutionsLondon, ON, Canada
CA$28.00–CA$36.00 hourly
Remote
Full-time +1
Quick Apply

Administrative Office Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level Administrative Support & Data Entry Assistant opportunity.This ... Show more