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Major Incident CoordinatorCAE • Montreal, Quebec, Canada
Major Incident Coordinator

Major Incident Coordinator

CAE • Montreal, Quebec, Canada
30+ days ago
Job type
  • Full-time
Job description

Our Technology & Product Development teams transform bold ideas into immersive world-class solutions. From VR/AR solutions to cutting-edge flight simulation youll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. With a career that blends flexibility creativity and impact youll play a vital role in driving next-generation tech solutions for the moments that matter most.

Job Description

At CAE our Technology & Product Development team is shaping the future through immersive systems and advanced technologies that enhance safety and readiness worldwide.

From VR/AR solutions to cutting-edge simulation systems you will work in a collaborative and dynamic environment.

In this role you will be responsible for managing major incidents ensuring rapid service restoration and effective coordination across IT teams.


Duties & Responsibilities

  • Lead and coordinate major incidents (P1/P2).
  • Participate in 24/7 on-call rotation.
  • Assess incident priority and business impact.
  • Lead major incident bridge calls.
  • Coordinate technical teams and stakeholders.
  • Drive service restoration efforts.
  • Communicate with stakeholders and leadership.
  • Act as liaison between Service Desk IT teams and business stakeholders.
  • Escalate incidents when required.
  • Ensure full documentation of incidents.
  • Validate resolution before closure.
  • Support emergency changes.
  • Ensure handoff to Problem Management.
  • Lead post-incident reviews.
  • Drive continuous improvement initiatives.
  • Maintain knowledge base and procedures.

Minimum Qualifications

  • 23 years of experience in IT Operations or Incident Management.
  • Experience managing major incidents.
  • General IT knowledge.

Preferred Qualifications

  • Bachelors degree in IT or related field.
  • ITIL 4 Foundation certification.
  • Understanding of ITIL Incident and Major Incident processes.
  • Experience with ServiceNow ITSM.
  • Strong analytical and problem-solving skills.
  • Ability to coordinate multiple stakeholders.
  • Ability to work under pressure and manage priorities.
  • Leadership and decision-making skills.

CAE offers

  • Flexible and modern working environment
  • Collaborative workplace
  • Innovative culture
  • Competitive benefits

#LI-LM1

About CAE

At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.

Position TypeRegular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants regardless of race nationality color religion sex gender identity or expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are availablecontact your recruiter or email if needed.

Data Privacy

Privacy Statement CAE

As part of our process we may use AIsupported tools to help review applications with human decisionmaking at every step. CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.


Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
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Major Incident Coordinator • Montreal, Quebec, Canada

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