Senior Desktop Endpoint Support Engineer SCCM / MECM Key Skills: EUC Windows 10/11 and Intune
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Location: Montreal Canada
Work Model: 100% Work From Office (WFO) From Day 1
Experience Required: 46 Years
Role Description:
We are seeking a Desktop Support Engineer with strong experience in desktop management endpoint administration device management and IT support services. The ideal candidate will work from the customer location in Montreal from Day 1 and provide support across desktop infrastructure operating systems device management vulnerability management and enterprise IT services.
Key Responsibilities:
Administer and support Windows 10 and Windows 11 environments.
Manage MECM image creation maintenance deployment and lifecycle management.
Support and administer Microsoft Endpoint Configuration Manager (MECM/SCCM) components.
Perform Operating System Deployment (OSD) using SCCM and MDT.
Manage software distribution hardware inventories and software inventories.
Provide support using ServiceNow ITSM and Microsoft Office applications.
Deliver remote support services for end users across various environments.
Support mobility solutions antivirus platforms and engineering services.
Perform vulnerability management activities and remediation coordination.
Manage and support iOS Windows and Android devices in a global enterprise environment.
Handle incident management troubleshooting and issue resolution within SLA requirements.
Collaborate with internal teams and stakeholders to ensure seamless IT operations.
Maintain documentation and provide reporting as required.
Essential Skills:
Experience with Windows 10 and Windows 11 Administration.
Strong expertise in MECM image management and deployment.
Hands-on experience with SCCM/MECM components.
Experience with Operating System Deployment (OSD) and Microsoft Deployment Toolkit (MDT).
Knowledge of software distribution and hardware/software inventory management.
Experience working with ServiceNow ITSM and Microsoft Office applications.
Experience in remote support mobility support antivirus management and engineering services.
Experience in vulnerability management and remediation activities.
Experience managing iOS Windows and Android devices in a global environment.
Strong understanding of incident management processes and tools.
Knowledge of ITIL processes and best practices.
Experience working within an IT service organization.
Professional Skills:
Excellent interpersonal verbal and written communication skills.
Strong logical analytical and problem-solving abilities.
Strong reporting and documentation skills.
Self-motivated detail-oriented and results-driven approach.
Ability to prioritize and execute tasks in a fast-paced environment.
Flexible to work in a 24x7 support environment.
Strong customer service and stakeholder management skills.
Keywords:
Windows 10 Administration
Windows 11 Administration
MECM
SCCM
OSD
MDT
ServiceNow
ITSM
Desktop Support
Endpoint Management
Vulnerability Management
Mobility Support
iOS
Android
ITIL
Incident Management
Experience Required: 46 Years
Required Skills:
Top 3 Required Skills: 1. IBM Financial transaction 2. Payment flow 3. Support Modernization Detailed Job Description: Design develop and maintain applications built on IBM Financial Transaction Manager (FTM) to support core payments processing. Contribute to the development of payment flows supporting transaction processing. Build and support integrations between FTM and upstream/downstream systems using enterprise integration patterns. Participate in the design development testing deployment and production support. Troubleshoot and resolve application and integration issues in a complex regulated environment. Collaborate with architecture QA and operations teams to ensure platform stability scalability and performance. Support modernization initiatives and enhancements to existing payment hub capabilities. Produce clear technical documentation and participate in code reviews and knowledge sharing.
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 10 - 10