Paralegal/Collections Specialist

A trusted financial services company, is seeking a Small Claims Paralegal / Collections Specialist to join its team. The successful candidate will manage small claims court filings, case administration, and collections communications. This role requires strong organizational skills, attention to detail, and a professional, confident approach when handling collection calls.

Key Responsibilities

• Draft and issue demand letters, notices, and related correspondence
• Prepare, file, and manage small claims court documents, pleadings, and motions
• Track court deadlines, hearing dates, and procedural requirements to ensure timely filings
• Maintain organized, up-to-date case files and documentation
• Make outbound collections calls and respond to inbound debtor inquiries
• Negotiate and document payment arrangements
• Assist with enforcement, garnishments, and other recovery-related steps, as needed
• Ensure compliance with Ontario collections laws and company policies

Key Qualifications

• Graduate of a recognized Paralegal or Legal Assistant program (ILCO certification or Paralegal license preferred)
• Minimum of 2 years of experience in collections, recovery, or small claims filings
• Knowledge of Ontario Small Claims Court procedures; experience with court filing systems (Case Lines, JSO portal) is an asset
• Strong written and verbal communication skills
• Professional and confident phone manner
• Excellent organizational skills and attention to detail
• Ability to manage multiple files independently while collaborating effectively with the team

The salary for this role is $70,000.00. All applications are reviewed by real people — we do not use AI or automated screening tools in our recruitment process.