Sr. Business Systems Analyst (CRM & Marketing – Salesforce & Marketo)

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Sr. Business Systems Analyst (CRM & Marketing Salesforce & Marketo)

Summary

We are seeking a Senior Business Systems Analyst to lead business analysis efforts across CRM and Marketing platforms including Salesforce Sales Cloud Service Cloud Marketing Cloud and Marketo. This role drives complex analysis initiatives partners with cross-functional stakeholders and influences solution design to enable scalable data-driven customer engagement and operational excellence.

What Youll Do

• Lead end-to-end business analysis initiatives across Salesforce CRM (Sales & Service Cloud) Marketing Cloud and Marketo
• Partner with business leaders marketing teams and IT to define strategy priorities and solution direction
• Facilitate complex requirements workshops stakeholder alignment sessions and solution discussions
• Translate business objectives into comprehensive functional and technical requirements including user stories and acceptance criteria
• Establish and manage requirements governance traceability and documentation standards
• Drive process analysis and optimization across CRM and marketing workflows (lead management case management campaign execution customer journeys)
• Influence solution design by collaborating closely with architects and development teams
• Perform advanced impact analysis data analysis and solution evaluation to support decision-making
• Lead UAT strategy planning and execution ensuring solutions meet business objectives
• Identify opportunities for automation AI enablement and improved customer experience across platforms
• Ensure alignment with enterprise architecture data governance security and compliance requirements
• Mentor junior analysts and promote best practices across the BA community
• Support cross-platform integration initiatives (CRM Marketing Cloud Marketo and enterprise data systems)

What You Bring

• Strong experience as a Business Systems Analyst supporting Salesforce CRM (Sales and Service Cloud)
• Experience with Salesforce Marketing Cloud and/or Marketo in a marketing automation context
• Advanced expertise in requirements elicitation stakeholder management and business process modeling
• Ability to translate complex business needs into scalable technical solutions
• Strong understanding of CRM and marketing processes (lead lifecycle campaign management customer engagement)
• Experience working with cross-platform integrations and data flows between CRM and marketing systems
• Proficiency with Agile methodologies and tools (e.g. Jira Azure DevOps)
• Strong analytical problem-solving and communication skills
• Ability to influence stakeholders and drive alignment across business and IT
• Experience working in large enterprise environments with structured governance

Minimum Requirements

• Degree or equivalent experience
• Typically requires 7 years of relevant experience

Preferable Skills & Experience:

• Salesforce certifications (e.g. Salesforce Administrator Business Analyst or Advanced Admin)
• Marketing certifications (e.g. Marketing Cloud Marketo certification)
• Strong experience with Sales Cloud (pipeline forecasting) and Service Cloud (case management Omni-Channel)
• Hands-on exposure to Marketing Cloud (Journey Builder Email Studio) and/or Marketo campaign design and execution
• Experience with CRMMarketing integration patterns and customer data synchronization
• Knowledge of customer data platforms (CDP) segmentation and personalization strategies
• Experience with data analysis reporting and data quality frameworks
• Exposure to AI-driven marketing and CRM capabilities (e.g. Einstein predictive analytics automation)
• Experience in Agile at scale and enterprise delivery models
• Experience in regulated or highly governed environments

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

$99100 - $132100

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 99100 - 132100