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TekWissen LLC
Desktop Support Technician II CANTekWissen LLC • Scarborough, Ontario, Canada
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Desktop Support Technician II CAN

Desktop Support Technician II CAN

TekWissen LLC • Scarborough, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers end-to-end managed services technology and consulting to enable the digital workplace for enterprise midsize and small business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.

Position: Desktop Support Technician II

Location: Scarborough ON M1W 3E8

Duration: 8 Months

Job Type: Contract

Work Type: Onsite

Job Description:

Role:

  • Technicians need to build and configure laptops and perform remote sessions with customers on a Teams Meeting to do final configurations and confirmation that laptop is completely built to customers expectation and then ship the device.

What Youll Do:

  • In order to deliver our exceptional services we need a team of dedicated and enthusiastic hard-working and customer service oriented technicians!
  • Thats where you come in. You will be expected to deliver exceptional customer service as the face of Client.
  • You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.
  • Be helpful relatable and pleasant while diagnosing and fixing their problems.
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • you make it happen.
  • Be helpful and understanding - provide the support you would want!
  • Customize the customer experience for every individual all communication instructions and product knowledge to the level of the individual.
  • Determine the most cost effective repair to minimize customer downtime.
  • Be proactive! Prepare reports for analysis of product failure trends and service issues.
  • In short you service our customers with whatever technical issues they may have in the most pleasant way possible.

Who Youll Work With:

  • As a Client Desktop Technician youll play a crucial role in supporting our customers and proactively identifying their needs.
  • Youll work to create the ideal experience that any customer would seek to encounter.
  • For many of our customers technology problems can be frustrating but easily solved by educating them. Your patience is a virtue.
  • Youll be the face of our operation and the go-to for what makes our company run our customers.

Who You Are:

  • Experience: 2-5 years of related work experience or AA degree or technical training or equivalent combination of education and experience.
  • A Certification or able to obtain within first 6 weeks of employment.
  • Solid experience and understanding of IT services and products
  • Enthusiastic about technology and willing to learn and stay on the cutting edge. Personable
  • Relatable and responsible when interacting with ALL customer so When the customer has a problem are they going to dread your visit. If yes youre not picking up what were putting down.
  • Consultative approach to solving issues. Help us help them!
  • Reliable. Able to transform technical IT solutions lingo into terms everyone understands.
  • Impeccable follow-through to customer satisfaction.
  • Will attempt to connect to anyone you meet no matter how difficult.
  • Go-Getter. Insatiable desire for knowledge independence and success strive for more than the status quo.
  • Not intimidated by problems youve never seen before.
  • Confidence is key! Hungry to work hard and hungry to grow your career.

TekWissen Group is an equal opportunity employer supporting workforce diversity.


Employment Type : Full Time
Experience: years
Vacancy: 1

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Desktop Support Technician II CAN • Scarborough, Ontario, Canada

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