Box Office - Commodore Ballroom

Job Summary:

BOX OFFICE ATTENDANT

Commodore Ballroom

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. .

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role

You will have the opportunity to be part of a very special team at one of Canada’s most iconic live music venues, the Commodore Ballroom. Located in the heart of downtown Vancouver, the Commodore Ballroom has been a cornerstone of the city’s entertainment scene since 1929, hosting legendary artists and unforgettable live events. With a capacity of approximately 1,000 guests and a diverse calendar of concerts and special events, the Commodore offers a unique and historic atmosphere for both fans and staff. If you are ready to be part of Vancouver’s most memorable live music experiences, this role might be for you!

Responsibilities:

• Conduct in-person ticket sales using the Ticketmaster computer systems.
• Balance and account for credit card receipts from sales transactions.
• Describe venue layouts and seating locations for our customers.
• Organize and distribute "will-call" tickets as needed.
• Maintain exemplary customer service in accordance with Live Nation standards and policies.
• Utilize strong communication and de-escalation techniques to professionally resolve guest concerns, complaints, and ticketing issues while maintaining a positive customer experience.
• Foster and maintain a positive and team-oriented approach towards colleagues and the company.
• Other duties as assigned.

Qualifications:

• Superior customer service skills (in-person and over the phone) are an asset.
• Experience with Ticketmaster systems (Archtics & TM Host) is a strong asset, but not necessary as training will be provided.
• A basic foundation and understanding of event ticketing is a strong asset.
• Excellent communication skills in English (verbal and written); proficiency in French is an asset but not required.
• Understanding basic computer skills and experience with MS Office (Word, Excel, and Outlook).
• General office and/or cash handling experience preferred but not required.
• Organized, detail-oriented, and able to manage a diverse and ever-changing environment.
• Highly motivated, proactive self-starter who is able to work under pressure.
• Must be able to work evenings, weekends and holidays as required.
• A passion for live events and desire to ensure every customer experience is exceptional!

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodation for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined in this job description may not be all-inclusive and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.