Salesforce CRM Business Systems Analyst

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Salesforce CRM Business Systems Analyst

Summary

We are seeking a Salesforce Business Systems Analyst to support the delivery of CRM solutions across Sales Cloud and Service Cloud. This role is responsible for eliciting analyzing and translating business requirements into scalable technology solutions ensuring alignment with business objectives and enabling efficient high-quality delivery of CRM capabilities.

What Youll Do

• Elicit analyze and document business requirements for Salesforce Sales Cloud and Service Cloud initiatives
• Translate business needs into detailed functional and technical specifications for development teams
• Collaborate with business stakeholders product owners and IT teams to define solution scope and requirements
• Facilitate requirements workshops user story development and backlog refinement
• Support solution design by working closely with developers and architects to ensure feasibility and alignment
• Conduct impact analysis and support decision-making by evaluating options and trade-offs
• Participate in system integration and user acceptance testing (UAT) ensuring requirements are met
• Ensure traceability between business requirements design and delivered solutions
• Support data analysis process mapping and optimization of CRM workflows
• Identify opportunities for process improvement automation and enhanced user experience
• Ensure compliance with enterprise governance security and data standards
• Collaborate across cross-functional teams to support successful project delivery

What You Bring

• Experience as a Business Systems Analyst supporting Salesforce CRM (Sales and/or Service Cloud)
• Strong skills in requirements elicitation documentation and stakeholder engagement
• Familiarity with Salesforce platform capabilities including objects workflows and reporting
• Experience translating business requirements into user stories and functional specifications
• Understanding of Agile delivery methodologies and tools (e.g. Jira Azure DevOps)
• Ability to perform impact analysis and support solution evaluation
• Strong analytical thinking and problem-solving skills
• Effective communication skills with both business and technical stakeholders
• Ability to manage multiple priorities and work in a fast-paced environment

Minimum Requirements

• Degree or equivalent experience
• Typically requires 4 years of relevant experience

Preferable Skills & Experience:

• Salesforce certifications (e.g. Salesforce Administrator Business Analyst certification)
• Strong experience with Sales Cloud (Leads Opportunities) and Service Cloud (Case Management Omni-Channel)
• Experience with process mapping workflow design and CRM optimization
• Familiarity with data modeling reporting and data quality management in Salesforce
• Exposure to integrations between Salesforce and enterprise systems
• Experience working in Agile/Scrum delivery environments
• Knowledge of CRM transformation or migration initiatives
• Exposure to AI-driven CRM capabilities (e.g. Agentforce Einstein features etc.)
• Experience working in large enterprise or regulated environments.

Work Model / Physical Requirements

We are Flex and Connect with 2 days a week in office

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

$81500 - $108600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 81500 - 108600