Kiosque Client Specialist

Kiosque Client Specialist

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

In addition to the position being staffed, this competition may be used to fill similar opportunities (Regular or Term) that become available at the same job grade. If you’re interested in this type of role, we encourage you to apply.

What you will do

The Kiosque is the Bank’s on-site, client-facing IT service point, providing employees with in-person technical support and assistance with IT equipment requests. As the Kiosque Client Specialist, you play a key role in coordinating daily operations, supporting a consistent client experience, and contributing to the ongoing improvement of Kiosque services.

You provide continuity at the service counter and help ensure that walk-up services are delivered in a professional, timely and client-focused manner. You brief the team and the ITS Service Desk Senior Manager on service trends, operational issues and opportunities to improve processes, and you help ensure that rotating staff are prepared to support Kiosque activities effectively.

In this role, you coordinate onboarding appointments for new employees, confirm that required IT equipment is prepared, and help ensure that employees are set up and ready to work on their first day. You also support offboarding activities by coordinating equipment returns, updating tickets and maintaining accurate asset information.

You work closely with the ITS Service Desk, Delivery Services, IT Asset Management and Corporate Security Screening teams to ensure requests are coordinated, processes are followed, and clients receive reliable support aligned with Bank policies and procedures.

• Log, triage, schedule and coordinate client requests from employees at all levels, while supporting consistent service standards.
• Provide timely, professional and client-focused walk-up IT support at the Kiosque.
• Coordinate onboarding appointments, prepare required IT equipment and maintain onboarding records.
• Support offboarding activities, including equipment returns, device wiping, ServiceNow ticket updates and asset database updates.
• Monitor and manage inventory replenishment for computers, peripherals and other technical devices.
• Support the Corporate Security Screening team, when required, with access and travel card distribution and related ticket updates.
• Assess client feedback, monitor satisfaction survey results and identify opportunities to improve the service experience.
• Prepare and share operational updates and reports with leadership and key stakeholders.
• Promote Kiosque processes, best practices and continuous improvement with colleagues across ITS and partner teams.
• Apply relevant Bank policies and procedures, including those related to security, cyber security, human resources and asset management.

What you need to succeed

• Strong client-service orientation and interpersonal skills, with the ability to provide calm, professional support in a busy service environment.
• Sound problem-solving, prioritization, workload management and communication skills.
• Ability to work independently and collaboratively while managing issues under tight timelines.
• Ability to manage multiple priorities, adapt to changing needs and respond positively to client requests.
• Strong judgement, discretion and attention to detail when handling client, asset and process information.
• Ability to interact effectively and tactfully with employees, leaders and partners at all levels.
• Knowledge of ServiceNow and experience with IT service management processes.
• Experience with Microsoft Intune, Active Directory and related support tools would be an asset.

Your education and experience

The position requires a university degree or college diploma in business administration, information technology or a related field, and two to three years of recent experience in a customer-service-oriented environment. An equivalent combination of education and experience may be considered.

Innovative Mindset
We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.

Language requirement

The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.

What you need to know

• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model
The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

• Salaries are based on qualifications and experience and typically range from $82,586 to $97,160 (job grade 15)
• The Bank offers an incentive for successfully meeting expectations at 5 to 7% of your base salary. The Bank offers additional performance pay (3%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.