IT Manager

WHY WE NEED YOU

Our IT technicians need a leader. Someone who can walk into a room full of sharp hardworking people and earn their trust quickly. Someone who can set a clear standard run a tight operation and still have the patience to develop the person whos two years into their career and full of potential.

Youll sit at the intersection of the people doing the work and the IT Director shaping the strategy. That means you need to be fluent in both languages the technical one and the human one. Youll make sure the day-to-day runs smoothly that the right problems get escalated and the rest get solved and that your team feels supported doing some of the most critical work in the company.

WHY YOU WILL (OR WONT) LIKE WORKING HERE

Youll love this job if youve been itching to step fully into leadership and building processes building people building a team culture that others want to be part of. If the idea of having real ownership over something that touches every corner of a large growing company excites you more than it intimidates you.

You wont love it if you need everything to already be figured out. Were a manufacturing company that moves fast and evolves constantly some of our processes are mature some are still being defined and youll have a hand in shaping both. If youre at your best in a stable fully-documented environment this probably isnt your next move. But if a little ambiguity feels like opportunity youll be right at home.

WHAT YOULL OWN

Your Team

Youll lead a group of IT technicians across Canada and the United States handling everything from hiring and onboarding to coaching performance conversations and the occasional tough call. Youll build the kind of team culture where people hold themselves to a high standard not because they have to but because the bar is clear and the support is real.

Service Delivery

The helpdesk the field support the 6 AM call from a plant in trouble thats your world. Youll own the end-to-end IT support experience for the business making sure SLAs mean something tickets get resolved with urgency and the people depending on technology dont feel it when something goes wrong.

Projects Continuous Improvement & Forward Motion

Site upgrades system rollouts process improvements youll lead or support IT projects from scoping through execution. Youll spot the patterns in recurring problems and fix them upstream. Youll document what works and make sure your team isnt reinventing the wheel every six months. And youll actively explore how AI can make your team faster sharper and more impactful because the best IT teams arent just keeping up with change theyre using it to pull ahead.

Qualifications :

WHO YOU ARE

You lead from the front. You set a tone through your work ethic your follow-through and the way you treat people and your team rises to meet it. Youre equally comfortable talking shop with a technician and presenting to the IT Director and you know how to adjust your register for the room.

Youre bilingual genuinely comfortable in both French and English which matters in a company that runs plants in Quebec and offices across North America. You stay calm when things break which they will. Youre organized enough to manage multiple fires without losing track of the bigger picture. And you care about the work about the people on your team and about the employees across the company who depend on you even if they never know your name.

IDEAL EXPERIENCE

• 8 years in IT with at least 3 years in a supervisory capacity youve managed people before and have the scar tissue to prove it.
• Experience in a multi-site environment ideally manufacturing distribution or industrial you understand what it means when operations go down.
• Strong command of the Microsoft stack: Active Directory Microsoft 365 Azure AD Intune.
• Familiarity with ERP environments; hands-on experience with Microsoft Dynamics 365 is a meaningful advantage.
• Experience managing a helpdesk or ITSM platform Jira ServiceNow Freshdesk or similar.
• Fluency in French and English is required our headquarters is in Saint-Hubert QC and the team spans the country.
• ITIL certification or equivalent service management training is a plus not a prerequisite.

Additional Information :

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits including:

• Group insurance and RRSP with employer contribution
• 24/7 telemedicine and Employee Assistance Program
• Training and career development opportunities
• Performance-based bonuses
• Employee recognition programs
• Product discounts and workplace perks (snacks events free parking)

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1