Service Centre Customer Service Representative

Bureau Veritas is a global leader in testing, inspection, and certification (TIC) services, operating across various industries to help clients manage risk, enhance performance, and ensure compliance with quality, health and safety, environmental, and social responsibility standards. As an accredited certification body, Bureau Veritas attests that management systems, services, and personnel comply with specific standards, facilitating market access and enhancing brand reputation.

We offer tailored services across multiple sectors, including Buildings and Infrastructure, Agri-Food, Automotive and Transport, Marine and Offshore, and Power and Utilities.

Our services include laboratory and on-site analyses to verify that products and commodities meet required properties, standards, and regulations and on-site evaluations to ensure that products, services, assets, and installations are manufactured or operating as intended, thereby controlling quality and verifying compliance with regulatory requirements. Bureau Veritas is a “Business to Business to Society” company aiming to foster trust among businesses, public authorities, and consumers.

We integrate sustainability into our core strategy, offering services that help clients navigate challenges related to safety, environmental protection, social responsibility, and product or service quality throughout the supply chain.

Who we need Reporting to the Supervisor, Sample Logistics, we are hiring a Service Centre Customer Service Representative for our St.

John's Service Centre.

This is a full-Time, 1-Year Contract with potential for permanent employment.

This is a hands-on role that combines customer service, shipping and logistics, and sample management.

You will be the face of our local operation, greeting clients, answering questions, preparing sample shipments, coordinating bottle orders, and ensuring environmental samples arrive safely and on time for laboratory testing.

This existing role is based in our St.

John’s, Newfoundland office, expected to work on-site 5 days a week.

What's in it for you Meaningful work.

Every sample you receive, prepare, and ship supports environmental testing that helps protect communities, natural resources, and public health.

You will play a critical role in ensuring clients receive accurate and timely testing services.

Stability and consistency.

This is a full-time, Monday-to-Friday role with regular daytime hours.

While the work is busy and fast-paced, it offers predictable scheduling and the ability to leave work at work at the end of the day.

Learn and grow.

You will gain experience in customer service, logistics, shipping coordination, and laboratory operations while working with industry-leading systems and processes.

Over time, opportunities may exist to grow into broader customer service or commercial roles within Bureau Veritas.

How you will make an impact Manage client samples and shipments.

You will receive incoming environmental samples, verify documentation, log information into Bureau Veritas systems, and prepare shipments for transportation to our laboratories.

You will ensure samples are packed correctly, protected from damage, and shipped within required timelines.

Deliver exceptional customer service.

You will greet clients visiting the service centre, answer incoming calls, respond to inquiries, and provide timely updates regarding sample shipments and bottle orders.

Coordinate bottle orders and inventory.

You will prepare and ship bottle orders to clients across Newfoundland and Labrador, ensuring orders are accurate and delivered within required timeframes.

You will also monitor inventory levels and help maintain operational readiness.

Support quality and compliance.

You will follow established quality, safety, and operating procedures while maintaining accurate records and ensuring all samples meet handling and documentation requirements.

Collaborate with internal teams.

You will work closely with supervisors, laboratory personnel, customer service teams, and business development colleagues to ensure a seamless client experience.

What you bring Customer-focused communication.

You are comfortable interacting with clients in person and over the phone.

You communicate professionally, remain positive under pressure, and possess strong verbal and written communication skills.

Attention to detail.

You understand the importance of accuracy and take pride in following procedures, maintaining records, and ensuring work is completed correctly the first time.

Physical capability.

You are comfortable standing for most of the workday, moving throughout the facility, and lifting up to 50 pounds as required.

Adaptability and initiative.

You thrive in a fast-paced environment where priorities can change.

You are proactive, dependable, able to manage multiple priorities, and willing to step in wherever support is needed.

Technical aptitude.

You are comfortable learning new systems and using technology, including Microsoft Outlook, Teams, Excel, shipping software, and proprietary systems.

Experience.

Experience in customer service, shipping, logistics, warehousing, retail, hospitality, or laboratory environments is considered an asset.

Education.

High School Diploma or equivalent.

Compensation This posting is required to meet our seasonal capacity.

The salary for this role is $17 per hour.

Our salary ranges reflect the range of skills and experience required for the posted position.

The final offer amount for this role will depend on geographical region, applicable experience, internal equity, and the skillset of the candidate. Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and talent acquisition team.

Why join us At Bureau Veritas, you will be part of a global team dedicated to making a meaningful impact on the world.

With over 83,000 employees across 140 countries, we are committed to creating a safer, more sustainable future.

Our mission goes beyond compliance—protecting lives, preserving the planet, and driving positive change. As a global leader in testing, inspection, and certification, we embrace innovation and strive for excellence.

You will work alongside passionate experts shaping the future of environmental testing.

Join a team united by shared values and a commitment to building a better tomorrow.

Together, we are reimagining industries and leading the way in sustainability.

Apply now If you have 70 percent of what we are looking for and 100 percent authenticity and passion, express your interest here.

What you can expect from our recruitment process A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role.

The conversation will be recorded using BrightHire, an AI-powered video interview tool.

More details will be shared when you are invited to interview.

A virtual interview with the hiring team to understand your experience and skills alignment to this role. Bureau Veritas is firmly committed to diversity within its community and welcomes applications from racialized persons, Indigenous Peoples, veterans, persons with disabilities, 2SLGBTQIA+ individuals, and those who contribute to the diversification of ideas.

We are committed to providing accessible employment practices.

Please contact us at hr.support.canada@bureauveritas.com if you require accommodations at any stage of the interview process.

• *Effective June 1, 2026 the company will no longer be assisting with or approving any new requests for provincial nomination assistance.

This policy is being implemented as a result of a change in our labour needs and a shift in the domestic job market.

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