Director of IT Operations

Were looking for a Director of IT Operations. This is a high-impact leadership role at the intersection of technology and operations. You will partner closely with Operations to modernize service delivery strengthen frontline enablement and ensure IT performs as a scalable growth-ready engine for the business.

Whats The Role

The Director of IT Operations leads the transformation of enterprise IT operations shaping how technology supports the business today while building the foundation for what comes next.

Youll drive the shift toward a more predictive automated and insight-driven IT environment while maintaining the reliability security and performance the organization depends on every day. From enabling acquisitions to standardizing systems and improving employee experience your work directly influences how effectively the business operates and grows.

What Youll Do

IT Operations Leadership

• Lead enterprise IT operations across infrastructure cloud networks and end-user computing
• Drive system reliability scalability and performance through strong operational discipline
• Advance automation and AI-enabled capabilities to enable proactive monitoring and faster resolution

Operations Partnership & Business Alignment

• Build trusted partnerships with Operations leaders and align IT to frontline needs
• Translate business priorities into scalable practical technology solutions
• Position IT as a proactive value-driving partner supporting operational excellence and growth

Modernization & Growth Enablement

• Modernize IT operations through automation self-service and standardized workflows
• Enable business growth with scalable systems and consistent operating models
• Lead IT integration for acquisitions including onboarding consolidation and rationalization

Service Delivery & End-User Experience

• Oversee service desk and end-user support with a focus on quality and responsiveness
• Improve service performance and enhance the employee experience
• Reduce friction through automation and more efficient support models

Cybersecurity & Compliance

• Partner with cybersecurity teams to maintain strong security and privacy controls
• Support audit readiness and IT general controls in a public company environment
• Embed risk-aware practices into day-to-day IT operations

Vendor Financial & Asset Management

• Manage key vendor relationships to ensure performance accountability and value
• Oversee procurement asset lifecycle management and cost optimization
• Lead IT operations budgeting aligned to business priorities and efficiency

Team Leadership

• Lead and develop a distributed IT operations team
• Build a high-performance culture grounded in ownership collaboration and continuous improvement
• Align team structure capacity and priorities with evolving business needs

Qualifications :

Who Are We Looking For

• 10 years of progressive leadership experience in IT operations infrastructure and service delivery within a complex multi-site environment.
• Proven experience managing hybrid environments and cloud platforms (Azure strongly preferred).
• Strong track record in IT service management with ownership of KPIs SLAs and service performance.
• Experience supporting mergers acquisitions and integration initiatives.
• Demonstrated success in vendor management contract negotiation and cost optimization.
• Solid understanding of cybersecurity controls compliance and audit readiness in a corporate or public company environment.
• Proven ability to build strong cross-functional partnerships and lead distributed teams.
• Bachelors degree in IT Computer Science or related field; advanced degree considered an asset.
• ITIL certification preferred; PMP PRINCE2 or cloud/security certifications are assets.

Additional Information :

WHATS IN IT FOR YOU

• Be part of an industry thats more important than ever!
• Award winning safety culture.
• A flexible hybrid work model.
• Supportive team environment with room to grow together.
• Employee Referral Program.
• We are growing!
• Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race colour religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note we are not accepting candidates from recruitment agencies.

#IND3

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1