SMB Account Manager Bilingual FREN

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

The Role

Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education business advice and introducing new features.

Our team is hiring a French Fluent SMB Account Manager who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business.

You will:

• Be responsible for growing and retaining a multi-million dollar GPV customer base
• Understand customer needs to help achieve their business goals through Square
• Cross sell and upsell products and features by discovering customer leads
• Effectively and strategically address customer concerns and issues
• Help grow our managed accounts program
• Work with our Sales Support and Product teams to make sure customers have the best possible experience across all aspects of Square
• Support account management peers by taking on a product specialization becoming an expert on a product or process and delivering feedback to PMs

You have:

• Full bilingual French fluency
• 2 - 3 years experience in Sales/Account Management or a related field
• Experience discovering and closing sales opportunities and building client relationships
• Experience successfully managing a pipeline to achieve revenue targets
• Strong interest in business operations and strategy
• Excellent organizational analytical written and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses
• Entrepreneurial spirit
• Experience with Salesforce CRM
• A BA/BS or relevant experience

You Are:

• Located in Quebec Canada

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently without regard to identity or other legally protected class.

We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible.Want to learn more about what were doing to build a workplace that is fair and square Check out ourID page.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role

Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations including bias audits and we handle all personal data in accordance with state and local privacy laws.

Contact usherewith hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work medical insurance flexible time off retirement savings plans and modern family planning are just some of our offering.Check out our other benefits at Block.

Block Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.Squaremakes commerce and financial services accessible to sellers.Cash Appis the easy way to spend send and store money.Afterpayis transforming the way customers manage their spending over time.TIDALis a music platform that empowers artists to thrive as entrepreneurs.Bitkeyis a simple self-custody wallet built for bitcoin.Protois a suite of bitcoin mining products and services. Together were helping build a financial system that is open to everyone.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1