Senior Manager, Child Care Services- Canoe Landing

The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House

JOB OPPORTUNITY Job# TNG2026-87

POSITION TITLE: Senior Manager, Child Care Services- Canoe Landing

DEPARTMENT: Child Care

STATUS: Regular Full-time, Non-Bargaining Unit

# HRS / WEEK: 35

CONTRACT DATES: N/A

REPORTS TO: VP, Child Care Services

ANNUAL SALARY: $92,372

GENERAL DESCRIPTION: The Senior Manager Child Care (Senior Manager) reports directly to the VP Child Care Services (VP) and is responsible for overseeing and/or operating the management of assigned child care centres operated by The Neighbourhood Group Community Services (TNGCS) within the Greater Toronto Area. The incumbent will oversee the management of approximately 500 + licensed spaces each and must ensure that the assigned child care centre(s) operate in accordance with all legislative and regulatory requirements and follows TNGCS’s policies and processes. This involves assisting with planning, implementing, and supervising the provision of care across chosen sites to ensure programming is age-appropriate and meets the developmental needs of children.

The Senior Manager works collaboratively with the VP and other Senior Managers while potentially overseeing multiple Managers at various child care sites. It is an expectation that the Senior Manager will stay fully informed of all operations of their assigned high caliber child care centre locations and ensure they are kept up to date with any changes. The Senior Manager models professionalism and is the escalation point for all centre specific matters that cannot be resolved whether it be for staff or parents. The incumbent creates a positive atmosphere for staff, children, parents, Funders, Toronto Public Health and from time to time with the media. The Senior Manager supports TNGCS’s focus on providing high quality, affordable child care for parents and their children.

MAJOR DUTIES:

• Responsible for ensuring that the assigned child care centre site(s) deliver high-quality services in accordance with the Child Care & Early Years Act (CCEYA), Early Learning for Every Child Today (ELECT), Early Learning and Care assessment for Quality Improvement, How Does Learning Happen (HDLH), and TNGCS policies and procedures.
• Responsible for ensuring that the assigned child care site(s) meet all relevant legislative requirements with 100% compliance, including Children and Family Services / licensing, Public Health Department, Fire Department, Municipal by-laws, Human Rights Code, Occupational Health and Safety Act, Labour Relations / Employment Standards, Freedom of Information and Privacy Act.
• Oversee staffing complements at the assigned child care centre location(s) in conjunction with the hiring manager, HR, and the VP. Ensure recruitment, orientation, and training of management at the sites. May need to provide coverage at locations in the absence of Managers.
• Ensure assigned child care centre(s) are delivering safe, age-appropriate programming to meet the physical, social-emotional, and cognitive needs of each child.
• Oversee staff development at assigned child care site(s) through on-going training, performance appraisals, discipline, and consistent leadership. Foster a positive team environment. Lead by example.
• Motivate and lead Managers and staff.Support Manager(s) and program staff to meet annual goals and ensure they are carried out. Provide data to assist them to evaluate progress.
• Escalation point for complaints by parents, staff, community partners. Resolve complaints in a professional manner that maintains positive relations through excellence in customer service.Track complaints and resolutions. Oversee and/or assist in the delivery and monitoring of quality improvement plans with staff.
• Work with managers, staff, VP and HR to resolve Union grievances.
• Provide input into the annual strategic workplan for the child care centre(s).
• Prepare and execute changes as they arise e.g., political landscape, legislation, public health guidelines etc.
• Support staff who identify case(s) of suspected child abuse, illness, or accident. Escalate to the VP immediately.
• Work with staff of assigned child care centre(s) in conjunction with the Finance team to develop annual child care budgets for all sites.
• Provide data to the VP that is needed grant applications
• Prepare clear, concise reports as required by Funders. Receive approval from the VP prior to submission.
• Participate in coalitions and networks that advance the goals of accessible, affordable, and high-quality child care, such as parent advisory council.
• Involve parents through regular communication and opportunities to participate in events, meetings, and advocacy. Support projects led by the VP including the Peer Parent Position.
• Keep licences (Ministry of Education), permits (Managerial level with School Boards), and Lease Agreements City of Toronto up to date for assigned child care locations.
• Maintain TNGCS’s records and the Funder website for children’s services and the child care licensing system websites so they are up to date with the most recent information including children’s reports, attendance, and subsidies, staffing, etc.
• Provide coverage for the VP when they are absent.
• Other duties as assigned.

REQUIREMENTS & QUALIFICATIONS:

• Bachelor of Education in Early Childhood Education (ECE) or equivalent (as defined in the CCEYA) or combination of equivalent education and experience.
• Registered Early Childhood Educator in Good Standing with the College of ECEs.
• Current Standard First Aid and Infant Child CPR.
• Early Childhood Educator Management certificate is required.
• Training in conflict management an asset.
• Minimum of 5 years of experience in an Ontario child care centre in management role overseeing front line staff.
• Experience in fostering a positive team environment.
• Thorough knowledge of Child Care & Early Years Act (CCEYA), Early Learning for Every Child Today (ELECT), Early Learning and Care assessment for Quality Improvement, and How Does Learning Happen (HDLH).
• Thorough knowledge of child development theory and effective individual and group programming in a child care setting.
• Thorough knowledge of legislation in the area of child care, human rights, health and safety, employment standards; supervisory experience in a unionized environment an asset.
• Knowledge of and experience in grant writing, budget preparation, and funder regulations.
• Strong ethics, integrity, sound judgment, conflict resolution skills, along with a commitment to discretion and staff / client privacy.
• High standard of professionalism. Enthusiasm for serving public ensuring that all children and clients are cared for equitably.
• Clear, effective oral and written communication with an ability to speak publicly.
• Excellent cross-cultural people management skills including building motivating and retaining staff.
• Excellent interpersonal, leadership, conflict resolution and problem-solving skills.
• Highly organized and adaptable to change, with the ability to take initiative and effectively manage multiple competing priorities.
• Demonstrate effective time management skills including consistently meeting deadlines, implementing processes or policies and ensuring follow- through on decisions established by TNGCS or the VP of Child Care
• Proficiency in office computing, including Windows, Microsoft Office products and cloud-based applications.
• Trained, or willingness to be trained, in health and safety under the Ontario Health and Safety Act.
• Recent experience with child care databases is an asset.
• Fluency in second language reflective of communities served by TNGCS an asset.
• Must be able to stay grounded and centred when dealing with parent concerns when they may be upset about the situation. Must support staff when they are faced with parents who are exhibiting challenging behaviour and refuse to follow protocols
• When guidelines conflict, must follow Toronto Public Health guidelines to ensure compliance with Ministry of Education.

TNG is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We encourage qualified applicants of all ages, races, colour, ethnic origins, religions, abilities, gender identities, gender expression and sexual orientations to apply. Candidates invited for an interview are encouraged to inform Human Resources in confidence of their accommodation requirement. This posting is for an existing vacancy.