The Counter Intelligence Agent Level 1 (CIA1) demonstrates a high level of customer service and professionalism in dealing with clients. They are responsible for assisting clients at the service desk signing in client units and recommending related services. Responsible for putting together packages for clients, check returns for malfunctions, achieve daily budget, and follow Task Planners.
Customer Service
Assists clients with service/repair issues.
Resolves client issues and complaints in a positive manner that builds business and enhances client loyalty while adhering to Company policies & procedures.
Leverages client reporting to validate and build the correct store behaviors to deliver outstanding customer service.
Promotes and sells Geek Squad services.
Technical Support
Performs repairs, upgrades and related Services.
Checks returned product by ensuring functionality, erasing computer hard drives, and ensuring no other lingering problems.
Provides technical information to clients on available products & services to meet their needs
Offers estimate of work to be done.
Educates client to prevent similar problems (RTC), if applicable.
Conducts and maintains repairs as per SOW’s required for conducting Manufacturer repairs.
Maintains current on latest computer related product & industry trends through internet research, publications etc.
Base pay range
Hourly pay rate: $17.60 - $20.21175 Green Lane East, East Gwillimbury, ON L9N 0C9This posting is for a vacancy.
Store Technical Service Representative (Full Time) • East Gwillimbury, ON
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