Work under general supervision and perform duties in accordance with established objectives and guidelines.
Take ownership of assigned work and make decisions within established procedures and escalation paths.
Act as a liaison with internal and external support teams to identify, troubleshoot, and resolve hardware and software issues.
Escalate complex issues and provide recommendations to management as appropriate.
Support the stability, reliability, and performance of desktop systems across the organization.
Stay current with emerging technologies and industry best practices.
Demonstrate strong teamwork, professionalism, and customer service skills.
Apply analytical thinking and problem-solving skills to identify root causes and implement effective solutions.
Responsibilities
Provide Tier 2 technical support via phone, email, ticketing systems, and remote support tools in a timely and professional manner.
Log, prioritize, and manage incidents and service requests while ensuring users receive regular status updates.
Communicate effectively with end users using corporate communication and collaboration tools.
Troubleshoot and resolve issues related to desktops, laptops, software applications, mobile devices, peripherals, and user access.
Perform basic troubleshooting and investigation of network, server, storage, and enterprise application issues and escalate as required.
Support and administer Microsoft Windows 11, Active Directory, SCCM, Microsoft 365, and Dell hardware environments.
Continuously maintain and enhance technical knowledge and capabilities.
Create and maintain technical procedures, user guides, and support documentation.
Participate in testing, deployments, and technical projects as assigned.
What you must have:
Diploma or degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience providing support in a Deskside Support or Help Desk environment, or an equivalent combination of education and experience.
Experience providing support in person, by phone, and via email.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent customer service and communication skills.
Experience with Microsoft Windows, Active Directory, SCCM, Microsoft 365, and desktop hardware support.
Must be eligible to obtain and maintain Reliability Status Security Clearance and successfully pass a Controlled Goods Program (CGP) assessment.
Must be fluent in English and French.
Work schedule is typically Monday to Friday.
Salary/Rate Range: $30.00 –$40.00/hour (T4)
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
Tier 2 - Deskside Support Analyst - QC • Saint-Bruno-de-Montarville,, Quebec
Communicate with clients as the.Archive all programming deliverables and documentation per SOPs.Mentor team members and support their technical and professional development.CDISC standards, and com... Show more
Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more
Work for yourself, but with us!.Align, a division of McCarthy Tétrault LLP, pairs high caliber independent contract lawyers with our clients who need legal support.Align, successful applicants will... Show more
A Canadian defence technology firm is seeking an Electronics Technician Team Leader in Joliette, Canada.This role involves leading a team in the maintenance of advanced electronic security systems ... Show more
Your professional transformation starts here.Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a ... Show more
Become an Automotive Service Installer at Canadian Tire, where you'll support tire installations and vehicle maintenance tasks in an engaging work environment.This role involves performing necessar... Show more
Relève de: Gestionnaire de la science des données et de l'analytique.Broadsign est une entreprise de logiciels en croissance dont la mission est de rendre l'achat, la vente et la diffusion de média... Show more
Job Title: Clinical Project Manager.Department: Pharma Patient Support.Length of contract: 1-year contract.The CPM is responsible for the planning, implementation, management, and oversight of all ... Show more
GeologicAI is a Calgary-based start-up developing and deploying exciting new technologies for the energy and mining sectors.We build nifty geological robots that scan rocks, train AI to analyze the... Show more
This role is a CONTRACT & REMOTE from anywhere in Canada ***.Senior PMO Manager – Product Delivery(SaaS/Remote/Contract).NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, emplo... Show more
Bilingual (EN/FR) Deskside Technician.The ideal candidate will have experience supporting users with all IT-related needs, including application support, technology inquiries, hardware, and service... Show more
As a Senior Engineer on our Applied AI team, you will be at the forefront of building AI-powered software that transforms how our platform operates.You will design, build, and maintain production-g... Show more
Project Manager, Pre-Clinical Pipeline Development.VP of Research and Translational Science.Remote, Canada or United States.KisoJi Biotechnology is headquartered in Montreal, Canada.May require tra... Show more
Tu adores collaborer avec les autres départements, tu aimes la gestion de projets, tu as un solide côté analytique et tu as de l’expérience en l’approvisionnement.Parce que ce n’est pas un poste où... Show more
Our client's Project Team is looking for a Senior Project Planner resource to support this Portfolio.This role will be based in Calgary, with project locations in Alberta and BC.Minimal travel may ... Show more
Exciting Opportunity in Canada - Remote.Lead the design and implementation/delivery of AI solutions, AI Training, Adoption, or Assessments, ensuring alignment with customer objectives, adhering to ... Show more
Work location: Montérégie, QC - Hybrid.Manage day-to-day treasury operations and cash flow activities.Perform bank reconciliations and transaction monitoring.Oversee the recording of invoices and e... Show more
A career as a Senior SSI Trading Support Analyst in the Capital Markets Operations team at National Bank means acting as a specialist in OTC operations and payment processes.This role allows you to... Show more
Our founding team has built and shipped digital products at Canada's leading financial institutions—and now we're doing it faster, bolder, and entirely on our own terms.We're growing quickly and lo... Show more
Devenez analyste au Service de l'inspection de l'OACIQ, où vous contribuerez à l'analyse des pratiques immobilières.Utilisez vos compétences pour garantir la conformité des courtiers.Sous la superv... Show more
