Job descriptionTech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe. We currently have a role as a Clearance and Settlement Specialist (Senior) with our large consulting client, workig onsite at a major financial services client in the downtown Montreal area. Role: Clearance and Settlement Specialist (Senior) Type: Permanent Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home) Salary: $80,000 - $85,000 + 9% bonus + 3-5 weeks paid vacation + RRSP contribution + benefits + sick/personal days RESPONSIBILITIES Provide prompt resolution of functional and technical issues and escalate incidents appropriately Solve functional problems in a complex financial environment involving multiple applications and architectures at regional and global levels Provide functional and technical expertise to deliver maintainable, high-quality solutions, including documentation and support materials Act as the primary point of contact for global technology teams, client onboarding teams, compliance, risk, operations, and front office users Understand user pain points and translate them into actionable technical requirements Communicate incident status, root causes, and resolutions in clear business language Collaborate with development teams in Bangalore, New York, and Paris Configure systems based on user needs and monitor platform stability Understand regulatory requirements and constraints Manage user queries, including occasional data search requests Respond to end users within SLA timelines and document all interactions, case histories, and resolutions Investigate technical processes through error logs and documentation to identify solutions and improve efficiency Ensure compliance with internal standards and IT processes Provide timely reporting on production and project status to stakeholders and IT management Communicate effectively (written and oral) with various stakeholders at different levels Partner with global support teams (Paris/Asia) to deliver high-quality support Maintain strong customer relationships with end users Contribute to continuous improvement by optimizing workflows and reducing manual interventions REQUIREMENTS Mandatory Bachelor's degree in Computer Science, Engineering, or equivalent experience 3+ years of experience as a Support Analyst Familiarity with ticketing systems (ServiceNow, Jira) and ITIL frameworks Strong proficiency in SQL and experience with relational databases Experience with Unix/Linux systems Strong analytical and problem-solving skills Ability to work in fast-paced, high-pressure, multitasking environments Excellent communication and stakeholder management skills Strong attention to detail and documentation discipline Strong team player English required Nice to Have Python scripting for automation ITIL certification Familiarity with monitoring tools Experience with cloud platforms (Azure, AWS, GCP)